Athabasca Hotel Jasper Alberta Front Desk

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local hotel in Jasper, Alberta is seeking a Front Desk Clerk to manage guest registrations, handle reservations, and provide excellent customer service. The position offers a full-time, permanent opportunity with a starting wage of $17.50 per hour. Candidates must have advanced English fluency and proficiency in computer systems. Staff accommodation is available.

Benefits

Staff accommodation (subject to availability)

Qualifications

• Advanced level of English fluency required.
• Experience in using computer and technology essential.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and local points of interest.
• Exchange foreign currency.
• Process departures, calculate charges, and receive payments.
• Balance cash and complete balance sheets.
• Maintain inventory of vacancies and reservations.
• Follow emergency and safety procedures.
• Execute clerical duties.
• Answer telephone and relay calls/messages.
• Assist guests with special needs.
• Provide wakeup calls as requested.
• Deliver excellent customer service.

Skills

English Fluency Level: Advanced

Computer and technology knowledge

Experience with multi-line switchboard

Word processing software

Database software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet and internet skills

Job description

Athabasca Hotel Jasper Alberta Front Desk

Position: Front Desk Clerk
Employer: Athabasca Hotel
Location: Jasper, Alberta
Anticipated Start Date: ASAP
Number of Positions Available: 1
Position Type: Full-Time
Position Duration: Permanent
Staff Accommodation: Yes (subject to availability)
Wage Range: 17.50 Hourly

Overview

Register arriving guests and assign rooms; resolve complaints and claims; process group arrivals and departures; take, cancel and change room reservations; provide information on hotel facilities and services; provide general information about points of interest in the area; exchange foreign currency; process guests' departures, calculate charges and receive payments; balance cash and complete balance sheets, cash reports and related forms; maintain an inventory of vacancies, reservations and room assignments; follow emergency and safety procedures; clerical duties (faxing, filing, photocopying); answer telephone and relay messages; assist clients/guests with special needs; contact customers to deliver requested wakeup calls; provide customer service.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities, services and local points of interest
• Exchange foreign currency
• Process departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (faxing, filing, photocopying)
• Answer telephone and relay calls/messages
• Assist guests with special needs
• Provide wakeup calls as requested
• Provide excellent customer service

Qualifications

• English Fluency Level: Advanced
• Computer and technology knowledge
• Experience with multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet and internet skills

Application Details

How to Apply: Email [e-mail]
Documents Required: Resume