Associé, Expérience client

TD Bank; Calgary; On-site; CAD 30,307 - 38,572; Full time

Benefits offered by this job

Competitive base salary

Variable compensation

Health benefits

Retirement plans

Paid time off

Employee discounts

Career development opportunities

Job summary

TD Bank à Calgary recherche un/e conseiller/ère clientèle pour assurer des transactions et offrir des conseils sur les produits et services bancaires. Vous identifierez les besoins des clients et recommanderez les solutions les plus adaptées, tout en visant l'excellence du service et les objectifs commerciaux.

Le poste exige une bonne maîtrise des outils MS Office et une communication efficace, avec une attention au détail et une capacité à gérer plusieurs priorités dans un environnement en

Qualifications

• Diplôme d'études secondaires ou expérience équivalente.
• Expérience dans un environnement rapide et excellente organisation.
• Maîtrise de MS Office et navigation sur Internet.

Responsibilities

• Traiter des transactions financières telles que dépôts et paiements selon procédures et Éthique TD.
• Identifier les besoins clients et recommander des solutions adaptées.
• Répondre aux questions et résoudre les préoccupations selon les procédures.
• Atteindre les objectifs en promouvant les solutions bancaires et en respectant les délais.
• Établir une relation personnelle avec les clients et conseiller clairement sur les banques.
• Contribuer à un environnement de travail positif et au développement personnel.

Skills

MS Office

Service client

Communication

Gestion du temps

Education

Diplôme d'études secondaires

Tools

MS Office

Internet

Job description

Lieu de travail : Calgary, Alberta, Canada

Horaire : 15 heures

Secteur d’activité : Services bancaires personnels et commerciaux

Détails de la rémunération : 22,50 - 28,33 CAD par heure

Job Overview

At TD Canada Trust, you will be on the frontline of the bank, building deep and long‑lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. You will identify opportunities for promotion of products and services and refer customers to the appropriate internal partners while ensuring a positive customer experience.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD Code of Conduct and Ethics.
• Understand and determine customer needs to recommend the best suited banking solutions, exercising discretion over confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and on time.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Qualifications

• High School diploma and/or 1+ year(s) of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• Go‑getter who can exercise initiative and be accurate and detail‑oriented while handling multiple tasks and changing priorities.
• Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Benefits

Benefits include competitive base salary, variable compensation, health and wellness benefits, retirement plans, paid time off, employee discounts, and opportunities for career development.

Equity & Inclusion

Notre engagement à l’égard de la diversité, de l’équité et de l’inclusion vise à créer un milieu respectueux où chaque collègue est valorisé et a des possibilités égales de réussite.