Assoc., Expérience client

TD Bank; Brampton; On-site; CAD 30,996 - 39,027; Full time

Job summary

TD Canada Trust in Brampton, Ontario is seeking a customer service professional to handle daily banking transactions and provide information on TD products and services. You will greet customers, identify needs, and refer them to appropriate TD partners while upholding a positive experience.

The role requires a high school diploma with 1+ years of relevant experience. Strong admin and MS Office skills are necessary, with a proactive, accurate, and courteous communication style.

Qualifications

• Strong administration, organisational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.

Responsibilities

• Process financial transactions such as deposits, withdrawals and bill payments following standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Skills

Administration

Time management

Communication

MS Office

Education

High school diploma

Tools

MS Office

Job description

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Responsibilities

• Process financial transactions such as deposits, withdrawals and bill payments following standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Qualifications

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organisational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous and effective manner.

Compensation

Détails de la rémunération: $22.50 – $28.33 CAD.

Location

Brampton, Ontario, Canada.

Schedule

15.