Associate Property Manager

BGIS; Surrey; On-site; CAD 63,000 - 79,000; Full time

Job summary

BGIS in Surrey seeks an experienced Property Manager - Tenant Relations to sustain positive tenant relationships, manage responsive service, and coordinate landlord work for commercial properties.

Reporting to the Property Manager, you will lead communications, support operating and capital budgets, and develop regular financial reporting to meet program goals. Ideal candidates hold a community college diploma with 3–5 years of experience and certifications such as CFM, CPM, FMA or RPA.

Qualifications

• Diploma or equivalent training required, with relevant certifications preferred.
• 3–5 years of commercial property management experience.
• CFM/CPM/FMA/RPA certifications strongly preferred.

Responsibilities

• Maintain positive tenant relationships with timely, professional responses and proactive issue handling.
• Coordinate tenant construction activities and landlord work per lease obligations.
• Meet with management, tenants, vendors and senior staff to resolve operational challenges.
• Prepare and distribute tenant communications and reports.
• Support budgeting and financial reporting for operating and capital budgets.

Skills

Tenant relations

Communication

Leadership

Budgeting

Data analysis

Education

Community college diploma or equivalent (RPA, CET)

Tools

CFM (IFMA)

CPM (IMA)

FMA (BOMI)

RPA (BOMI)

Job description

JOB DESCRIPTION

An opportunity to maintain positive tenant relationships through professional and effective responsiveness to, and proactive consideration of tenant issues.

Position Summary

An opportunity to maintain positive tenant relationships through professional and effective responsiveness to, and proactive consideration of tenant issues. Self-motivated, pro-active and highly deadline-oriented, you have a history of success in commercial property management, known for building successful client and tenant relationships. You are recognized for your ability to provide strong leadership to staff and build strong working relationships with the property management team, tenants, vendors, contractors and senior management as needed to resolve operational challenges and implement new initiatives.

Reporting to the Property Manager, you will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop, administer and submit regular financial reporting and budgets (operating and capital) within established guidelines. This role will draw on your strengths in communication, exceptional client relationship management and building data analysis to ensure client satisfaction, team member satisfaction and, ultimately, financial success.

Key Responsibilities

• Maintain positive tenant relationships through professional & effective responsiveness to, & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met.
• Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations.
• Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives.
• Coordinate & distribute all relevant tenant communications.
• Hold shared accountability for building presentation to ensure PWGSC best-in-class image is upheld at all times at the complex.
• Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness.
• Ensure insurance & contract files are complete, accurate & current.
• Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant relations.
• Coordination of tenant events, tenant appreciation events & tenant meetings.
• Support the Property Manager with ongoing initiatives.

Knowledge & Skills Required

• Community college diploma or equivalent training (e.g. RPA, CET).
• Experience: More than three years up to five years.

Licenses and/or Professional Accreditation

• Certified Facility Manager (CFM) through IFMA.
• Certified Property Manager (CPM) through Institute of Real Estate Management.
• Facility Management Administrator (FMA) Designation through Building Owners & Managers Institute (BOMI).
• Real Property Administrator (RPA) through BOMI.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.