Associate Property Manager

Socket.dev; Surrey; On-site; CAD 63,000 - 79,000; Full time

Job summary

Socket.dev is seeking an experienced property management professional in Surrey to maintain positive tenant relationships and oversee lease obligations with a focus on responsive service and data-driven performance reporting.

You will lead a team, coordinate tenant activities, and develop budgets while ensuring compliance with policies and contracts. This role emphasizes communication with tenants, vendors, and senior management to drive client satisfaction and financial success.

Qualifications

• Community college diploma or equivalent training (e.g. RPA, CET).
• Experience: More than three years up to five years. Licenses and/or Professional Accreditation
• Certified Facility Manager (CFM) through IFMA.
• Certified Property Manager (CPM) through Institute of Real Estate Management.
• Facility Management Administrator (FMA) Designation through Building Owners & Managers Institute (BOMI).
• Real Property Administrator (RPA) through BOMI.

Responsibilities

• Maintain positive tenant relationships and ensure expectations are met.
• Coordinate tenant construction activity and landlord work per lease obligations.
• Meet with management, tenants, vendors, contractors and senior management to resolve challenges.
• Coordinate and distribute tenant communications.
• Maintain PWGSC image and building presentation.
• Support maintenance and performance metrics reporting.
• Ensure insurance and contract files are complete and current.
• Assist in initiatives to improve tenant relations.
• Coordinate tenant events and meetings.
• Support the Property Manager with initiatives.

Skills

Client relationship management

Data analysis

Leadership

Communication

Education

Community college diploma

RPA certification

CET certification

CFM certification

CPM certification

FMA designation

RPA BOMI credential

Job description

POSITION SUMMARY

An opportunity to maintain positive tenant relationships through professional and effective responsiveness to, and proactive consideration of tenant issues.

Self-motivated, pro-active and highly deadline-oriented, you have a history of success in commercial property management, known for building successful client and tenant relationships. You are recognized for your ability to provide strong leadership to staff and build strong working relationships with the property management team, tenants, vendors, contractors and senior management as needed to resolve operational challenges and implement new initiatives.

Reporting to the Property Manager, you will ensure all Property Management policies, procedures and operations are conducted effectively.You will develop, administer and submit regular financial reporting and budgets (operating and capital) within established guidelines. This role will draw on your strengths in communication, exceptional client relationship management and building data analysis to ensure client satisfaction, team member satisfaction and, ultimately, financial success.

KEY RESPONSIBILITIES

• Maintain positive tenant relationships through professional & effective responsiveness to, & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met.
• Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations.
• Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives.
• Coordinate & distribute all relevant tenant communications.
• Hold shared accountability for building presentation to ensure PWGSC best-in-class image is upheld at all times at the complex.
• Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness.
• Ensure insurance & contract files are complete, accurate & current.
• Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant relations.
• Coordination of tenant events, tenant appreciation events & tenant meetings.
• Support the Property Manager with ongoing initiatives.

KNOWLEDGE & SKILLS REQUIRED

• Community college diploma or equivalent training (e.g. RPA, CET).
• Experience: More than three years up to five years. Licenses and/or Professional Accreditation
• Certified Facility Manager (CFM) through IFMA.
• Certified Property Manager (CPM) through Institute of Real Estate Management.
• Facility Management Administrator (FMA) Designation through Building Owners & Managers Institute (BOMI).
• Real Property Administrator (RPA) through BOMI.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.