Associate Manager, Customer Service

Innomar Strategies Inc.; Milton; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes as an Associate Manager in Customer Service. In this pivotal role, you will lead a dynamic team, ensuring efficient operations and exceptional service delivery. Your leadership will drive employee engagement and performance, while your problem-solving skills will enhance customer interactions. This role offers a unique opportunity to make a meaningful impact in a supportive and innovative environment, where your contributions will help shape the future of health solutions. If you're ready to take the next step in your career, apply today!

Benefits

Medical Insurance

Dental Insurance

Vision Care

Paid Parental Leave

Professional Development Resources

Mentorship Programs

Qualifications

• Experience in customer service and warehouse operations.
• Strong leadership and interpersonal skills are essential.

Responsibilities

• Organize tasks among CSRs for balanced workload.
• Act as a liaison and assist in training and performance management.

Skills

Interpersonal Skills

Leadership Skills

Problem Solving

Communication Skills

Attention to Detail

Customer Focus

Multi-tasking

Self-starter

Education

Post-secondary education in a related discipline

3-5 years experience in customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Order Entry Systems

Job description

Associate Manager, Customer Service page is loaded

Associate Manager, Customer Service

Apply locations Milton, ON Remote, ON time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 6, 2025 (28 days left to apply) job requisition id R258305

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

• Organize tasks between CSRs to ensure balance of work load among the team
• Act as a liaison between other members of the team
• Assists the Senior Manager, Customer Service with the selection, training, onboarding and performance management of warehouse employees
• Supports employee engagement strategies and facilitates execution
• Tracks and monitors daily attendance and overtime and assists the Senior Manager, Customer Service with staff vacation scheduling
• Review call audits and provide feedback to CSR as required
• Assist in system testing when onboarding new clients or programs
• Makes suggestions and recommendations to the Senior Manager, Customer Service in an effort to continually improve customer service operations
• Communicate with multiple external and internal customers, participating in client meetings as required
• Prepare and issue monthly KPI reporting
• Monitors daily workload to ensure adherence to established KPIs
• Interacts frequently with inter-departmental associates and management for resolving issues
• Responsible for motivating and directing the work of others
• Must be willing to work extended hours to ensure daily production is completed
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
• Adhere to all procedures and work instructions in performing the job
• Other tasks as assigned

Experience and Educational Requirements:

• Post-secondary education or equivalent in a related discipline
• Minimum of 3-5 years’ experience in a warehouse customer service role

Minimum Skills, Knowledge and Ability Requirements:

• Strong interpersonal and leadership skills
• Excellent problem solving ability
• Ability to communicate effectively both orally and in writing
• Ability to work in a team and independently as well as with minimal supervision
• Ability to multi-task in a fast paced environment
• Strong work ethic, sense of responsibility, high level of attention to detail
• Proactive customer focus
• Self-starter, efficient, organized
• Capable of consistently producing high quality work under pressure and in a timely fashion
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer)
• Strong proficiency in order entry systems

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices.When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.