Director of Supply Chain & Customer Service

Saint-Gobain Group; Ontario; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as the Director of Supply Chain & Customer Service, where you will lead strategic initiatives to optimize operations and enhance customer experiences. With a rich legacy of innovation and a commitment to sustainability, this role offers a unique opportunity to shape the future of supply chain management. Collaborate with cross-functional teams, implement best practices, and drive growth in a supportive environment that values employee development. If you're passionate about making a difference and leading change, this is the perfect opportunity for you.

Benefits

Market competitive remuneration package

Qualifications

• 10+ years in Supply Chain & Customer Service management roles.
• Experience in leading multi-functional teams and driving optimization.

Responsibilities

• Oversee corporate supply chain and customer service functions.
• Develop strategies for profitable revenue growth and customer satisfaction.

Skills

Supply Chain Management

Customer Service Management

Problem Solving

Interpersonal Skills

Analytical Skills

Financial Acumen

Communication Skills

Education

Bachelor's degree in Business Administration

Supply Chain Management

Operations Management

Tools

SAP

SAP Integrated Business Planning

Job description

Director of Supply Chain & Customer Service

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WHY DO WE NEED YOU?

The Bailey Group of Companies, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility. Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us and be part of a future where innovation meets sustainability!

Bailey, founded in 1950, is a Canadian industry leader with manufacturing locations in Ontario, Quebec, Alberta, and British Columbia, producing roll-formed products and providing steel slitting services for the commercial and residential construction industry. Our people, products, and industry are our pride while innovation and our customers are at the core of our business. Our associates are the key to achieving our vision of being the leaders in this industry, which is why we work hard to create a safe and healthy work environment where associates can achieve growth and development.

The Director of Supply Chain & Customer Service will have primary responsibility for providing strategic leadership as well as day-to-day management of materials planning (demand & supply), logistics and customer service functions in order to maintain and ensure excellence. The focus of the position is to lead supply chain and customer service to ensure that the business delivers industry leading customer experience, achieves profitable revenue growth, expands into new markets, and manages costs. The Director of Supply Chain & Customer Service will be responsible for managing corporate Supply Chain and Customer Service functions across all branches nationally.

Central to this role is the ability to guide these departments into higher functioning units that share best practices, have measurable Key Performance Indicators (KPIs) and are best equipped to identify business opportunities internally with the Sales team and externally to our customers. The ability to coach, develop employees, and facilitate process improvements within these departments and with other functional areas is crucial. The Director of Supply Chain & Customer Service, along with the Sales and Operations teams, will play a strategic role on growth initiatives for the business and as required, leading or participating in cross-functional project teams. The Director understands their role as a company ambassador and seeks to influence positive change in their teams and the organization.

IS THIS JOB FOR YOU?

The responsibilities and accountabilities of the position include but are not limited to the following:

Supply Chain

• Oversee all aspects of corporate supply chain including material planning, third party sourcing, scheduling and logistics
• Provide a clearly defined supply chain strategy to ensure that the business achieves world class customer service, profitable revenue growth, supports expansion into new markets, and builds on its position as the industry leader
• Develop and implement operational efficiencies, stronger financial controls, resourcing strategies, structural changes and best practices that set the business up to scale for growth
• Work closely with the Senior Leadership Team to understand the cost management and reduction opportunities while developing a plan to address these holistically
• Overall responsibility for inventory processes nationally, working closely with the Finance team.

Customer Service

• Develop and promote superior Customer Service experience.
• Work closely and effectively with the Sales and Operations to resolve issues and to develop new ideas and strategies to improve customer service with a balanced focus on service, costs and production efficiencies.
• Set and manage KPIs to ensure achievement and provide regular updates to the Executive on performance regionally and nationally.
• Oversee, coordinate and maintain the activities of the both the internal and external Customer order including communication, order management, complaint resolution, and RMA processes.

Overall

• Perform as a conduit to the business for the Senior Vice President, as well as the entire Executive, providing regular updates, and acting with authority, to keep the business running smoothly
• Help align the organization to defined strategic and operational objectives by setting goals and targets and leading their adoption
• Create and foster a continuous improvement culture at all branches
• Represent the organization’s positive core values and beliefs, while helping maintain culture through growth and change
• Carry out managerial responsibilities including recruitment and training employees; planning, assigning and directing work; appraising performance; motivating employees; addressing complaints and resolving issues
• Coach and mentor direct reports on management and leadership best practices
• Develop and implement communication programs that foster team spirit and an atmosphere of participative management
• Maintain a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, supervisors and other key stakeholders of the company
• Understand, support and adhere to the company’s health and safety policies, programs and procedures by communicating and promoting health and safety awareness
• Present a positive and professional image to all visitors, suppliers, inquiries, and other interactions
• Conduct oneself in a professional manner that reflects integrity and respect towards customers, suppliers, peers, subordinates, supervisors and other key stakeholders of the company
• Other responsibilities and accountabilities as assigned by the Senior Vice President

Core Competencies

• Problem solving capabilities
• Strong interpersonal skills.
• Confidentiality capabilities.
• High attention to detail and accuracy.

TO MAKE SURE NOTHING IS FORGOTTEN

Requirements

• A minimum of 10 years of Supply Chain & Customer Service management experience in progressively senior positions with demonstrated success in driving optimization and best practices
• Successful track record helping to structure multi-site, customer focused manufacturing businesses for growth
• A seasoned people leader, with experience building and overseeing multi-functional teams
• Experience leading an organization through a cultural transformation to being more formally structured and goal-oriented, while maintaining the organization’s unique core values and beliefs
• Strong business acumen, analytical, financial and P&L skills
• Superior communication skills with the ability to deftly communicate ideas, as well as interface with multiple internal and external stakeholders
• Demonstrated analytical abilities and the capability to relay new business concepts to a broad range of partners and stakeholders
• Ability to travel domestically and internationally as required
• SAP background with strong order-to-cash process knowledge
• Experience with SAP Integrated Business Planning would be and asset
• Bachelor's degree in business administration, supply chain management, operations management, or related fields

Working Conditions

• Able to work overtime as required.
• Meet all safety requirements.
• Work as a Team Member in all situations.
• Must be able to complete all work assigned correctly, with a high-quality standard, and in a timely manner.

Health and Safety

• PPE (Personal Protective Equipment) must be worn as recommended. This includes wearing CSA-approved steel-toe safety shoes at all times. Will also include Safety Glasses, Hearing Protection; arm guards/long sleeved shirt & full-length pants.
• Ensure that co-workers work safely and report all unsafe practices.
• No equipment, tools, or machinery will be used without authorization and training.
• All manual handling will be performed using proper safe techniques.
• Report all hazards, accidents, incidents, and near misses promptly to the supervisor.
• Comply with all Bailey’s safety program requirements including ESRTW (Early & Safe Return to Work), Lockout, Pre-use inspection, etc. as delineated in the Health and Safety Manual & Employee Handbook.

LEGAL STATEMENT

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

BENEFITS IN JOINING US

What we offer

• Market competitive remuneration package