Associate, Junior Broker & Administration

HUB International; Grande Prairie; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement savings matching

Paid time off

Wellbeing program

Job summary

HUB International in Grande Prairie, AB, is hiring an entry-level broker support associate. You will assist personal lines brokers with daily service tasks, manage front-desk duties, and help maintain client data in the brokerage system while working toward obtaining an insurance license.

You will collaborate with experienced advisors, support branch operations, and contribute to campaigns aligned with sales and client service objectives.

Qualifications

• Entry-level opportunity in insurance brokerage support.
• Must be organized, client-focused and capable of handling data/reports.
• Comfortable working in a branch environment and collaborating with advisors.

Responsibilities

• Support personal lines brokers with day-to-day service activities (coverage inquiries, policy changes, renewals, client documentation).
• Provide backup broker support when the primary advisor is away.
• Manage front desk and reception duties (greeting clients, calls).
• Enter client information and notes into the brokerage system accurately.
• Take and record claim information and submit to the insurer.

Skills

Client-facing

Data handling

Organizational skills

Communication

Independent work

Education

General Insurance license (NWT/Nunavut) - pursuing

Tools

MS Office (Excel, Word)

Job description

About HUB

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

The Opportunity

This is an entry-level opportunity for someone who wants to build a career in the insurance industry from the ground up. Based in our Grande Prairie office, this role blends broker support with administrative and reception duties, making it a great fit for someone who is organized, client-focused, and ready to work toward their insurance license. You will work alongside experienced advisors and play a key role in keeping the branch running smoothly.

What You'll Do

• Support personal lines brokers with day-to-day service activities, including coverage inquiries, policy changes, renewals, and client documentation


• Provide backup broker support when the primary advisor is on vacation or leave


• Manage front-desk and reception duties, including greeting clients and handling incoming calls


• Maintain and monitor Data Control Reports, including Not Yet Renewed, Unbilled, In Process, PRBR Corrections, and Accounting Activities


• Enter client information, activities, and notes accurately into the brokerage management system


• Take and record claim information, submit to the insurance company, and flag to the appropriate team


• Assist with accounts receivable collection and management


• Participate in branch sales and marketing initiatives as directed


• Work toward obtaining your insurance license, with support from the team

What We're Looking For

• Working toward or open to obtaining a General Insurance license (NWT/Nunavut); existing Level 1 license is a strong asset


• Previous experience in a client-facing, administrative, or office support role


• Strong attention to detail and comfort working with data and reports


• Organized and able to manage multiple priorities in a branch environment


• Clear, professional communication with clients and colleagues


• Comfortable working independently while supporting a small team

What We Offer You

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans


• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance


• A collaborative, high-performing culture with meaningful engagement, community impact through HUB


• Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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