Associate Investigator

Insurance Council of BC; Vancouver; Hybrid; CAD 67,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Hybrid work model

Professional development

Equitable employment opportunities

Job summary

The Insurance Council of British Columbia regulates over 50,000 insurance professionals and ensures public protection across British Columbia. The Associate Investigator supports investigations of licensees and applicants, conducts simple on-site inspections, and helps on more complex initiatives.

In a role that blends in-office and remote work, you will gather information, prepare reports, and liaise with staff and legal counsel while staying current on industry regulations and standards.

Qualifications

• Minimum two years of experience in a similar capacity.
• Post-secondary education in business administration or related field.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Conflict resolution and negotiation skills.
• Demonstrated analytical and good judgment skills.
• Excellent oral and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage several concurrent tasks and changing priorities.
• Insurance or financial services education/experience is an asset.

Responsibilities

• Support investigations by gathering and analyzing information and recommending courses of action.
• Conduct inspections as assigned and report outcomes.
• Conduct interviews and research, take statements, inspect records, and document evidence in an admissible manner and in accordance with standards of fairness.
• Prepare investigation reports and draft correspondence.
• Administrate investigation and inspection files, including opening and closing files, recording evidence, and logging activities.
• Respond to complainants, licensees, and other parties verbally and in writing, explaining Council’s jurisdiction and action taken in regard to an investigation.
• Liaise with Council staff, and legal counsel.
• Testify as required.
• Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
• Assist other investigators or the manager as required.

Skills

Communication

Analytical thinking

Judgment

Organizational skills

Multitasking

Rapport building

Conflict resolution

Negotiation

Education

Business administration

Tools

MS Office

Job description

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

The Opportunity

The Associate Investigator is responsible for conducting straight forward investigations of licensees and applicants. The associate investigator may help on more complex initiatives and conduct simple on‑site inspections of licensee business practices.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.

• Work-life balance
• A hybrid model of in-office and remote work.
• Professional development
• Equitable employment opportunities

Who We’re Looking For

The ideal candidate is responsible for assisting in investigations of licensees, applicants and inspecting licensee business practices.

Responsibilities

• Support investigations by gathering and analyzing information and recommending courses of action.
• Conduct inspections as assigned and report outcomes.
• Conduct interviews and research, take statements, inspect records, and document evidence in an admissible manner and in accordance with the standards of fairness.
• Prepare investigation reports and draft correspondence.
• Administrate investigation and inspection files, including opening and closing files, recording evidence, and logging activities.
• Respond to complainants, licensees, and other parties verbally and in writing, explaining Council’s jurisdiction and action taken in regard to an investigation.
• Liaise with Council staff, and legal counsel.
• Testify as required.
• Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
• Assist other investigators or the manager as required.

Qualifications and Experience

• Minimum two years of experience in similar capacity and post‑secondary education in a related field such as business administration, or equivalent.
• Proficiency in MS Office desktop applications (Word, Excel, PowerPoint).
  
• Conflict resolution and negotiation skills.
• Demonstrated analytical and good judgment skills.
• Excellent oral and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work with several concurrent tasks, and the flexibility to work with changing priorities and deadlines.
• Ability to obtain information and establish rapport.
• Insurance or financial services education and experience is an asset.

Hiring Range: $67,094 – $70,000 per annum. Placement within this range will be determined according to the candidate’s relevant experience, qualifications, and demonstrated competencies.