Investigator

Insurance Council of BC; Vancouver; On-site; CAD 98,000 - 105,000; Full time

Benefits offered by this job

Health and dental plan

Hybrid work environment

Work-life balance

Professional development

Equitable employment opportunities

Job summary

Insurance Council of British Columbia is seeking an Investigator to conduct investigations of licensees and applicants, gather information, interview, review records, and document evidence in a fair, admissible manner. The role requires 3+ years in insurance/financial services and investigation experience, plus a university degree or equivalent.

Proficiency with MS Office and a BC driver’s license are expected.

Qualifications

• Minimum 3 years in insurance/financial services and investigations
• University degree or equivalent
• Certification in insurance/financial services is a plus
• Proficiency with MS Office applications
• Valid BC driver's license and vehicle use
• Strong analytical and communication skills
• Ability to manage multiple tasks and adapt to priorities

Responsibilities

• Conduct investigations by gathering and analyzing information and recommending actions
• Take statements, review records, issue production orders, document evidence fairly
• Collaborate with other investigators and staff
• Prepare investigation reports and correspondence for Council
• Discuss investigations with legal counsel and present files to Council
• Maintain case files, respond to inquiries, and explain Council jurisdiction

Skills

Proficiency in MS Office

Analytical and judgment skills

Excellent oral and written comms

Conflict resolution & negotiation

Ability to handle multiple tasks

Education

University degree

Insurance/financial services certification (asset)

Tools

MS Office (Word, Excel, PowerPoint)

Job description

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan
• Work-life balance
• Hybrid work environment (work from office/residence in BC)
• Professional development
• Equitable employment opportunities

The Opportunity

The Investigator is responsible for conducting investigations of licensees (includes individual licensees and agency licenses) and applicants pursuant to their obligations to Council.

Duties and Responsibilities

• Conduct investigations by gathering and analyzing information and recommending courses of action.
• Conduct interviews and research, take statements, review records and other correspondence, issue production orders and document evidence in an admissible manner and in accordance with the standards of fairness.
• Work jointly with other Investigators and other Insurance Council staff.
• Prepare investigation reports, cautionary or other correspondence on behalf of Council.
• Discuss investigations with legal counsel and help present files before Council members.
• Administrate investigations including opening and closing files, recording evidence, and logging activities.Respond to complainants, licensees, and other parties verbally and in writing, explaining Council’s jurisdiction and action taken in regard to an investigation.
• Communicate with the public and industry members on proper practices and governing requirements.
• Liaise with Council staff, Council members, legal counsel, and other parties, such as other regulatory bodies.
• Testify at Council hearings and other proceedings as required.
• Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
• Assist the Manager as required.

Qualifications and Experience

• Minimum 3 years of experience in insurance and/or financial services, and investigation experience
• University degree, or equivalent education and/or experience
• Insurance or financial services certification (such as CAIB, CIP, CFP or CLU) is an asset
• Proficiency in MS Office desktop applications (Word, Excel, PowerPoint)
• Valid B.C. driver’s licence and use of a personal vehicle
• Conflict resolution and negotiation skills
• Demonstrated analytical and judgment skills
• Excellent oral and written communication skills
• Excellent organizational skills and attention to detail
• Ability to work with several concurrent tasks, and the flexibility to work with changing priorities and deadlines
• Ability to obtain information and establish rapport

Hiring Range: $98,000 – $105,000 per annum.

Placement within this range will be determined according to the candidate’s relevant experience, qualifications, and demonstrated competencies.