Associate Insurance Service Advisor

Scotiabank; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Scotiabank in Calgary seeks an Associate Insurance Service Advisor to provide in-force policy support to licensed advisors, Branch Managers and Insurance Consultants. You will act as main contact for advisors and review policy statements.

You’ll identify issues, train advisors, and coordinate with SWIS teams to mitigate risk. Role emphasizes collaboration, proactive policy monitoring and opportunities to grow coverage through ICs.

Qualifications

• 3-5 years’ experience within the life insurance industry with a University degree (or equivalent)
• LLQP is a requirement
• CFP and/or CLU designations are an asset
• Experience with permanent life insurance, carrier illustrations, advisor portals
• Knowledge of estate planning uses for life insurance including corporate owned life insurance strategies
• Outstanding interpersonal skills, with ability to handle sensitive client situations
• Ability to work effectively in a team
• Proficiency in Microsoft Windows applications (Excel, Word, PowerPoint, Outlook)

Responsibilities

• Act as main contact for licensed advisors needing support with in-force policy management.
• Deliver training to advisors and review policy statements/notices.
• Identify potential policy issues at milestones and coordinate with SWIS colleagues.
• Manage orphaned policies as Agent of Record for the region.
• Triages requests for new Agent of Record and onboarding.
• Identify opportunities to introduce Insurance Consultant for in-force policies.
• Promote customer-focused culture and leverage Bank relationships.
• Ensure compliance with risk, AML/ATF/sanctions, and conduct guidelines.

Skills

Interpersonal skills

Communication

Teamwork

Proactivity

Organization

Education

University degree

LLQP

CFP

CLU

Tools

Microsoft Excel

MS Outlook

Word

PowerPoint

Job description

Title: Associate Insurance Service Advisor

Requisition ID: 273792

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The position is responsible for providing in-force policy support to licensed advisors, Branch Managers, and Insurance Consultants.

Accountabilities

• Acts as the main point of contact for licensed advisorsin the region who have questions and require support related to their in-force policy management activities. This includes delivering training to advisors on accessing policy details within Centralize and best practices for servicing activities; reviewing statements and notices as they are distributed to the Agent of Record; and flagging any policies that require attention; undertaking policy analysis; requesting in-force illustrations; and providing any necessary paperwork to advisors.
• Proactively reviews a subset of in-force permanent life insurance policiesat key milestones in order to identify any potential issues that might lead to future client concerns related to the performance of their policy. This may include collaborating with advisors and SWIS colleagues in determining the best approach to address issues and mitigate any risks.
• Takes on Agent of Record for all orphaned policies within the region, which includes being the primary contact for those clients in managing their policies.This may also include doing the same on select policies that have been referred directly to SWIS by an unlicensed advisor or business partner.
• Triages any requests for licensed advisors to take over as Agent of Recordon policies that were sold by external agents, collaborating with SWIS colleagues to ensure that any new AORs will not increase our risk exposure and are onboarded effectively. This includes ensuring that advisors are aware of the AOR policy and any requirements for considering requests.
• Identifies opportunities to introduce an Insurance Consultant into an in-force policy where there may be new business potential, such as a conversions, re-applications, or secondary sales. This includes proactively reviewing their in-force block of business for such opportunities and working closely with the ICs in their region to develop a process for partnering effectively.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Education / Experience / Skills

• Minimum of 3-5 years’ experience within the life insurance industry coupled with a University degree (or equivalent education)
• LLQPis a requirement
• The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an asset
• Experience working with permanent life insurance and working knowledge of insurance carrier illustrations, software and advisor portals is essential
• Knowledge of the estate planning uses for life insurance including corporate owned life insurance strategies is essential
• Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in a gracious and professional manner
• Ability to work effectively and collaboratively within a team
• Readily embrace change and thrive in an ever-changing environment
• Well organized, goal driven and action oriented
• Demonstrates pro-activity, initiative and resourcefulness
• Service-oriented with a high value placed on rapid and high-quality responses
• Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint and MS Outlook

Location(s): Canada : Alberta : Calgary

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.