Insurance Case Coordinator

Scotiabank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Scotiabank in Toronto is seeking an Insurance Operations Administrator to provide administration, oversight, and support from application through policy settlement. The role ensures documentation is complete, underwriting requirements are tracked, and client records are updated accurately.

You will serve as a relationship manager for regional advisors and sales leaders, promote a client-driven culture, comply with risk and conduct standards, and help maintain efficient operations across the

Qualifications

• High school diploma or higher is required.
• Minimum of 3 years of experience in Life Insurance Industry or Financial Services.
• LLQP or LOMA designations are assets.
• Good working knowledge of Microsoft Office.
• Effective communication skills, both verbal and written.
• Knowledge of Insurance carrier websites, Email communication and Internet.
• Self-motivated and well organized.
• Ability to take initiative, prioritize and multi-task.

Responsibilities

• Manages the new business process for assigned insurance applications, ensuring packages and policies are vetted and up-to-date; tracks underwriting requirements and liaises with stakeholders.
• Acts as a relationship manager on insurance administration issues for assigned regions, providing guidance to advisors and sales leaders.
• Champions a client-driven culture to deepen client relationships and leverage bank systems and knowledge.
• Ensures adherence to risk appetite, conduct, and day-to-day controls in line with Scotiabank values.
• Promotes efficient operations and collaboration across teams to meet regulatory and business standards.

Skills

Effective communication

Organizational skills

Interpersonal skills

Self-motivated

Initiative

Education

High school diploma or higher

3 years of Life Insurance / Financial Services experience

LLQP designation advantageous

LOMA designation advantageous

Tools

Microsoft Office

Job description

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Requisition ID: 267868
Employee Referral Program – Potential Reward:$1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Purpose

The position is responsible for providing administration, oversight, and support from the time of application, underwriting and to a new policy settlement. The incumbent will also resolve problems and escalate, as needed, ensure all require documentation is received and that business is in good order, and monitor and address any insurance licensing requirements.

Accountabilities

• Manages the new business process for assigned insurance applications. This includes ensuring that all application packages and policy contracts are vetted and in good order; initiating and tracking underwriting requirements and following up with key stakeholders to ensure those requirements are met; ensuring the client and policy records on Centralize are updated accurately, with all relevant documents and notes uploaded, including settled policy pages; and liaising with ICs and ISAs on the status of applications and to obtain any necessary requirements. This also includes managing a similar process for certain in-force policy changes, such as term conversions, additional coverages, and other policy changes that require underwriting.
• Acts as a relationship manager on insurance administration issues for assigned regions. This includes being a key resource for advisors, sales leaders, SICs, ICs, ISAs, that provide direction on administrative matters; proactively identifying and escalating issues; and keeping everyone apprised of any developments or updates around business processing.
• Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Primary Reporting Relationship

Manager, Insurance Operations

Direct Reports – N/A

Dimensions

Supporting approx. 40 Sr. ICs and ICs along with other Scotia Wealth Management field staff, which includes over 70 specialist professionals and over 800 relationship managers across the business lines

Education / Experience / Other Information:

• High school diploma or higher
• Minimum of 3 years of experience in Life Insurance Industry or Financial Services
• LLQP, LOMA Designations are assets.
• Good working knowledge of Microsoft Office
• Effective communication skills, both verbal and written
• Knowledge of Insurance carrier websites, Email communication and Internet
• Self-motivated
• Good organizational and interpersonal skills
• Ability to take initiative, prioritize and work well with minimal direction and multi-task.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here .

Candidates find it important to know that this role requires online application as part of the process; details regarding how to apply are provided through the official recruitment channels. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.