Assistant Insurance Service Advisor - Greater Toronto Area

Scotiabank; Burlington; On-site; CAD 42,000 - 64,000; Full time

Job summary

Scotiabank in Canada is seeking an Assistant Insurance Service Advisor for the Greater Toronto Area. You will support licensed advisors, Branch Managers, and Insurance Consultants with in-force policy management and servicing, using Centralize and advisor portals.

The role focuses on policy analysis, data accuracy, and proactive issue resolution, including onboarding new Agent of Record and identifying opportunities to introduce Insurance Consultants for cross-sell.

Qualifications

• Minimum of 3-5 years’ experience within the life insurance industry with a university degree.
• LLQP certification is a requirement.
• CFP and/or CLU designations are assets.
• Experience with permanent life insurance, illustrations, and advisor portals.
• Knowledge of estate planning uses for life insurance.
• Strong interpersonal and professional client handling.
• Ability to work collaboratively within a team and adapt to change.
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Acts as the main point of contact for licensed advisors in the region, providing policy support and training.
• Proactively reviews in-force permanent life policies to identify potential issues.
• Takes on Agent of Record for orphaned policies and manages client relationships.
• Triages requests for licensed advisors to take over as Agent of Record with risk considerations.
• Identifies opportunities to introduce an Insurance Consultant for additional business.
• Champions a customer-focused culture and strengthens client relationships.
• Ensures alignment with Bank risk appetite, conduct, and day-to-day controls.
• Supports efficient operations and collaborates with SWIS colleagues.

Skills

Client service

Interpersonal skills

Team collaboration

Proactivity

Communication

MS Office Suite

Adaptability

Education

University degree or equivalent

LLQP

Tools

Illustrations software

Advisor portals

Job description

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title: Assistant Insurance Service Advisor - Greater Toronto Area

Requisition ID: 269954
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The position is responsible for providing in-force policy support to licensed advisors, Branch Managers, and Insurance Consultants within the Montreal and Quebec City region.

Accountabilities

• Acts as the main point of contact for licensed advisorsin the region who have questions and require support related to their in-force policy management activities. This includes delivering training to advisors on accessing policy details within Centralize and best practices for servicing activities; reviewing statements and notices as they are distributed to the Agent of Record; and flagging any policies that require attention; undertaking policy analysis; requesting in-force illustrations; and providing any necessary paperwork to advisors.
• Proactively reviews a subset of in-force permanent life insurance policiesat key milestones in order to identify any potential issues that might lead to future client concerns related to the performance of their policy. This may include collaborating with advisors and SWIS colleagues in determining the best approach to address issues and mitigate any risks.
• Takes on Agent of Record for all orphaned policies within the region, which includes being the primary contact for those clients in managing their policies.This may also include doing the same on select policies that have been referred directly to SWIS by an unlicensed advisor or business partner.
• Triages any requests for licensed advisors to take over as Agent of Recordon policies that were sold by external agents, collaborating with SWIS colleagues to ensure that any new AORs will not increase our risk exposure and are onboarded effectively. This includes ensuring that advisors are aware of the AOR policy and any requirements for considering requests.
• Identifies opportunities to introduce an Insurance Consultant into an in-force policy where there may be new business potential, such as a conversions, re-applications, or secondary sales. This includes proactively reviewing their in-force block of business for such opportunities and working closely with the ICs in their region to develop a process for partnering effectively.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Education / Experience / Skills

• Minimum of 3-5 years’ experience within the life insurance industry coupled with a University degree (or equivalent education)
• LLQPis a requirement
• The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an asset
• Experience working with permanent life insurance and working knowledge of insurance carrier illustrations, software and advisor portals is essential
• Knowledge of the estate planning uses for life insurance including corporate owned life insurance strategies is essential
• Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in a gracious and professional manner
• Ability to work effectively and collaboratively within a team
• Readily embrace change and thrive in an ever-changing environment
• Well organized, goal driven and action oriented
• Demonstrates pro-activity, initiative and resourcefulness
• Service-oriented with a high value placed on rapid and high-quality responses
• Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint and MS Outlook

Location(s): Canada : Ontario : Burlington || Canada : Ontario : Mississauga || Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.