Associate Insurance Service Advisor - Halifax, NS

Scotiabank; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

Scotiabank is looking for an Associate Insurance Service Advisor in Halifax to provide policy support to licensed advisors and branch managers. You will manage in-force policies, advocate for client needs, and work collaboratively to address policy concerns.

Ideal candidates should possess a university degree, LLQP certification, and 3-5 years in the life insurance sector. Strong interpersonal skills and a proactive approach to client service are essential for success in this role.

Qualifications

• 3-5 years’ experience in the life insurance industry.
• LLQP is a requirement.
• Experience with permanent life insurance and advisor portals.
• Knowledge of estate planning uses for life insurance.

Responsibilities

• Provide in-force policy support to licensed advisors and managers.
• Act as the main contact for in-force policy management.
• Identify potential issues in policies.
• Manage orphaned policies as Agent of Record.

Skills

Interpersonal skills

Teamwork

Customer service orientation

Proactivity

Organizational skills

Education

University degree or equivalent education

LLQP certification

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Title: Associate Insurance Service Advisor - Halifax, NS

Requisition ID: 264924

Purpose: The position is responsible for providing in-force policy support to licensed advisors, Branch Managers, and Insurance Consultants within the Montreal and Quebec City region.

Accountabilities

• Acts as the main point of contact for licensed advisors in the region who have questions and require support related to their in-force policy management activities. This includes delivering training to advisors on accessing policy details within Centralize and best practices for servicing activities; reviewing statements and notices as they are distributed to the Agent of Record; and flagging any policies that require attention; undertaking policy analysis; requesting in-force illustrations; and providing any necessary paperwork to advisors.
• Proactively reviews a subset of in-force permanent life insurance policies at key milestones in order to identify any potential issues that might lead to future client concerns related to the performance of their policy. This may include collaborating with advisors and SWIS colleagues in determining the best approach to address issues and mitigate any risks.
• Takes on Agent of Record for all orphaned policies within the region, which includes being the primary contact for those clients in managing their policies. This may also include doing the same on select policies that have been referred directly to SWIS by an unlicensed advisor or business partner.
• Triages any requests for licensed advisors to take over as Agent of Record on policies that were sold by external agents, collaborating with SWIS colleagues to ensure that any new AORs will not increase our risk exposure and are onboarded effectively. This includes ensuring that advisors are aware of the AOR policy and any requirements for considering requests.
• Identifies opportunities to introduce an Insurance Consultant into an in-force policy where there may be new business potential, such as conversions, re-applications, or secondary sales. This includes proactively reviewing their in-force block of business for such opportunities and working closely with the ICs in their region to develop a process for partnering effectively.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Education / Experience / Skills

• Minimum of 3-5 years’ experience within the life insurance industry coupled with a University degree (or equivalent education)
• LLQP is a requirement
• The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an asset
• Experience working with permanent life insurance and working knowledge of insurance carrier illustrations, software and advisor portals is essential
• Knowledge of the estate planning uses for life insurance including corporate owned life insurance strategies is essential
• Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in a gracious and professional manner
• Ability to work effectively and collaboratively within a team
• Readily embrace change and thrive in an ever-changing environment
• Well organized, goal driven and action oriented
• Demonstrates pro-activity, initiative and resourcefulness
• Service-oriented with a high value placed on rapid and high-quality responses
• Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint and MS Outlook

Location(s): Canada : Nova Scotia : Halifax