Associate Field Service Representative: Prince George, BC (Northern)

Stryker Corporation; Prince George; Remote; CAD 63,000 - 83,000; Full time

Job summary

Stryker is seeking an Associate Field Service Representative for Prince George, BC (Northern). You will conduct analysis of product implementations, troubleshoot, and implement technical solutions on customer equipment in coordination with the sales team.

Required: Post-secondary diploma in mechanical, electronics, or electrical trades or equivalent; valid driver’s license. Travel up to 75% within Canada; field-based and onsite at customer locations; remote work possible in some cases.

Qualifications

• Troubleshooting and repair of customer equipment on site
• Coordination with sales team to support service activities
• Ability to travel and work at customer locations across Canada

Responsibilities

• Provide effective service and repairs to customers to support sales and ensure satisfaction
• Adhere to account protocols and perform fault isolation/maintenance
• Promote Stryker services and follow up on customer needs
• Provide post-sale in-servicing on equipment operation and maintenance
• Perform warranty work, upgrades, field actions, and installations as required
• Maintain accurate inventory of equipment and parts

Skills

Troubleshooting

Field service

Customer service

Driving license

Education

Post-secondary diploma in mechanical/electronics/electrical trades or equivalent

Job description

Work Flexibility

Field-based Work Flexibility: Field-based Service Area: Prince George, BC (Northern) Shift: Monday – Friday, varying hours dependent upon customer needs

Summary: The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization

What You Will Do

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols.
• Complete fault isolation and maintenance of equipment at account locations.
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
• Provide post sale in-servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers.
• Maintain an accurate inventory of Stryker equipment and parts.
• Travel up to 75% of the time to any other Province or Territory within Canada for Field Service calls, or customer training or daily backfill of other technical duties.

What You Need

Required: Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience Valid driver’s license and outstanding driving record Preferred: University Degree Background from a Technical School in Mechanical, Electronics or Electrical Background Canada Pay Ranges: Canada: $62,600 - $83,450 CAD Annual Canada, Burnaby: $67,900 - $90,550 CAD Annual Travel Percentage: 70% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility (continued)

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.