Assistant Team Leader

Dollarama; St. Catharines; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Matched pension plan

Tailor-made training and integration

Job summary

Dollarama in the Niagara region is seeking an Assistant Team Leader to support the store's management in daily operations, supervise staff, and deliver excellent customer service.

You will assist with shipments, stock shelves, ensure safety and cleanliness, manage cash, and participate in hiring and performance reviews, with opportunities for growth within the company.

Qualifications

• Approximately one year of relevant retail experience.
• At least one year in a supervisory role.
• Flexible availability including day, evening and weekend.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize and work in a fast-paced environment.
• Customer service oriented.

Responsibilities

• Assist the management team in daily store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: tracking breaks, time and attendance and participation in hiring and performance management.

Skills

Communication

Interpersonal skills

Leadership

Organizational skills

Teamwork

Customer service

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager‑on‑duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast‑paced, high‑volume environment.
• Customer service‑oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full‑time employees only. An employee achieves full‑time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).