Assistant Team Leader

Dollarama; Collingwood; On-site; CAD 42,000 - 52,000; Full time

Job summary

Dollarama in Collingwood, Canada seeks an Assistant Team Leader to support store operations, mentor staff, and ensure exceptional customer service in a fast‑paced, high‑volume environment.

You will assist with opening/closing, stock daily shipments, maintain safety standards, and participate in hiring and performance reviews as part of the management team. Flexible availability and 1 year of retail experience with supervisory duties are required.

Qualifications

• Approximately one year of relevant experience in retail.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in managing store operations and staff.
• Box and unbox daily shipments.
• Stock daily products on shelves.
• Climb ladders to reach all areas of the store.
• Provide good customer service and resolve customer issues.
• Maintain store safety and cleanliness standards.
• Perform cash management, opening and closing duties as needed.
• Follow up on assigned tasks.
• Conduct manager-on-duty tasks: track breaks, time and attendance, and participate in hiring and performance management.

Skills

Communication skills

Leadership

Teamwork

Customer service

Multitasking

Organizational skills

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager‑on‑duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast‑paced, high‑volume environment.
• Customer service‑oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full‑time employees only. An employee achieves full‑time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).