Assistant Team Leader

Dollarama; Sainte-Adèle; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Company matched pension plan

Tailor-made training and integration program

Job summary

A major retail chain in Canada is seeking an Assistant Team Leader to support management in daily store operations. You will supervise staff, handle customer inquiries, and ensure store standards are maintained. The ideal candidate has relevant retail experience, strong communication skills, and the ability to multitask in a fast-paced environment. Flexibility for day and evening shifts is required, along with a customer service mindset. Full-time employees enjoy a competitive benefits package.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability including days, evenings, and weekends.

Responsibilities

• Assist management in store operations and staff management.
• Box and unbox daily shipments.
• Stock products on shelves.
• Provide excellent customer service and resolve customer issues.
• Perform cash management and store opening/closing duties.
• Conduct manager-on-duty tasks such as tracking breaks and attendance.

Skills

Leadership

Communication

Customer service

Organization

Multitasking

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager‑on‑duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast‑paced, high‑volume environment.
• Customer service‑oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full‑time employees only. An employee achieves full‑time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).