Assistant Team Leader

Dollarama; Port Hardy; On-site; CAD 44,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Staff training program

Job summary

Dollarama is seeking an Assistant Team Leader to support store operations, customer service, and staff supervision in a fast-paced retail environment. This role involves assisting the management team, handling shipments, stocking shelves, and ensuring a safe, clean store.

Flexibility in schedule is required, including evenings and weekends. The position emphasizes leadership, strong communication, and teamwork to deliver excellent customer experiences and smooth daily operations.

Qualifications

• Approximately one year of relevant retail experience.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership and teamwork skills.
• Ability to multitask and work in a fast-paced environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in overseeing store operations and staff.
• Box and unbox daily shipments and stock shelves.
• Maintain store safety and cleanliness standards.
• Perform cash management and opening/closing duties as needed.
• Follow up on tasks and participate in hiring and performance management.
• Support manager-on-duty responsibilities and attendance tracking.

Skills

Staff supervision

Customer service

Communication

Leadership

Time management

Organizational skills

Teamwork

Multitasking

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager‑on‑duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast‑paced, high‑volume environment.
• Customer service‑oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full‑time employees only. An employee achieves full‑time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).