Assistant Store Manager: Luxury Retail & Growth

Tapestry, Inc.; Toronto; On-site; CAD 38,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition assis

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in Toronto to drive sales performance and store operations. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach's service standards.

With 1+ years of leadership in retail, you will recruit, coach, and develop talent while executing omni-channel strategies. The role emphasizes collaboration across leadership and cross-functional teams within a luxury brand

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work flexible schedule including nights, weekends, and peak periods; travel not required.

Responsibilities

• Drive Sales & Strategy: support store manager with forecasting, planning, and category initiatives.
• Deliver Exceptional Service: uphold Coach service standards and act as brand ambassador.
• Lead & Develop Talent: recruit, onboard, and coach team members; build a strong pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and data acquisition.
• Ensure Operational Excellence: oversee scheduling, payroll, HR processes, loss prevention, and merchandising.
• Collaborate & Communicate: share market insights with district and corporate teams to drive projects.

Skills

Leadership

Customer focus

Communication

Problem solving

Team development

Product knowledge

Microsoft Office

Omni-channel

Education

Education and experience mix

Tools

POS systems

Clienteling tools

Retail analytics software

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in Toronto to drive sales performance and store operations. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach's service standards.

With 1+ years of leadership in retail, you will recruit, coach, and develop talent while executing omni-channel strategies. The role emphasizes collaboration across leadership and cross-functional teams within a luxury brand