Assistant Store Manager - Franchise

Loblaw Companies Limited; Chelmsford; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading grocery retailer in Chelmsford is looking for an Assistant Store Manager to enhance customer service and lead store employees effectively. This role involves solving customer complaints, managing inventory, and promoting an inclusive workplace culture. If you have strong communication skills and thrive in a fast-paced environment, we encourage you to apply. Join a company that values sustainability and diversity.

Benefits

Competitive benefits

Comprehensive training

Flexible work options

Qualifications

• Good communication/presentation skills to instruct individuals and groups on the use, maintenance and servicing of equipment.
• Ability to develop and maintain client contacts.
• Complies to health and safety regulations.

Responsibilities

• Provide excellence in customer service.
• Manage employees effectively and plan scheduling.
• Coordinate and communicate with company buyers about inventory.

Skills

Good communication/presentation skills

Ability to work in a fast pace environment

Detail oriented

Effective verbal and written skills

Job description

Overview

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well. At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

Role

Why is this role important: Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.

What you’ll do

• Present themselves as a role model when providing efficient and courteous customer service.
• Resolve and manage customer complaints effectively and according to established guidelines.
• Demonstrate leadership by providing positive and effective resolution to customer and team members concerns.
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
• Maintain ongoing communication with internal colleagues from various departments to improve overall business results.
• Coordinate and communicate with company buyers on what items to purchase for a store's inventory and supervises the activities of the store's merchandising efforts.
• Accountable for promoting Shoppers Home Health Care sales of equipment and services through the provision of personalized and professional advice, information, and consultation to individuals, groups and institutions.
• Manage and maintain materials and stocked product inventory.
• Planning and implementing events successfully.
• Achieves staffing objectives by recruiting and evaluating job candidates.
• Scheduling employees efficiently to improve productivity, profitability and margins.
• Continuously training staff effectively to encourage them to meet company standards.
• Protecting company assets and improving profitability by developing and implementing security and safety programs for employees and customers.
• Pursue succession planning to ensure that employees are constantly developed to fill each needed role.
• Ensure employee awareness of safety and emergency procedures.
• Understand and support store operations, policies and procedures.
• Commitment to promoting a workplace of inclusiveness and belonging

What you bring

• Good communication/presentation skills to instruct individuals and groups on the use, maintenance and servicing of equipment.
• The ability to develop and maintain client contacts.
• Ability to work in a fast pace environment
• Complies to health and safety regulations
• Demonstrates a commitment to achieving meaningful results
• Displays unwavering commitment to our values
• Demonstrates understanding of the organization’s mission and strategies
• Acts in accordance with policies and procedures
• Detail oriented
• Effective verbal and written skills
• Ability to work independently

Our commitment to Sustainability and Social Impact is an essential part of the way we do business. Our approach is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these areas. Our Core Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer progressive careers, comprehensive training, flexibility, and other competitive benefits.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We seek varied perspectives and diverse experiences to add to our team.

We have a long-standing focus on diversity, equity and inclusion to make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability can be made at any stage of application and employment.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) licensed to use the “Your Independent Grocer” trademarks by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.