Assistant Store Manager (Fairview Mall)

Swatch Group; Toronto; On-site; CAD 44,000 - 48,000; Full time

Benefits offered by this job

Paid Vacations

Paid sick days

Health benefits, including dental and视

Job summary

Swatch Group in Toronto, Ontario, seeks an Assistant Store Manager who will lead sales, coach the team, and ensure customer service excellence while upholding company policies.

You will help manage operations, inventory, merchandising, and staff development, with a base pay of 44,000–48,000 CAD plus a monthly performance bonus, and full-time hours.

This role requires flexibility for scheduling, a focus on results, and a commitment to safety and store standards.

Qualifications

• Leadership experience in retail or service environment.
• Strong customer service and sales coaching skills.
• Ability to guide staff to meet sales targets and service standards.

Responsibilities

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.

Skills

Customer Focus

Drive for Results

Creativity

Problem-Solving

Humility

Integrity

Building Effective Teams

Relationships

Job description

Job description

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships. Starting base pay of $44,000.00 - $48,000.00 plus monthly performance bonus.

Benefits:

• Paid Vacations
• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.