Assistant Store Manager (Fairview Mall)

Lumesse; Toronto; On-site; CAD 44,000 - 48,000; Full time

Benefits offered by this job

Paid Vacations

Life insurance

RRSP contributions with company match

Company Discount

Job summary

Swatch seeks an Assistant Store Manager in Canada to drive sales, coach staff, and deliver exceptional customer service while meeting store objectives.

The role emphasizes leadership, adherence to policies, operational efficiency, inventory control, and team development, with a base pay of CAD 44,000–48,000 plus monthly performance bonus.

Qualifications

• At least 3 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate MS Office proficiency.
• Availability for opening/closing shifts, weekends, holidays.

Responsibilities

• Coach sales team to meet targets with strong product knowledge.
• Manage store operations, inventory control, and procedures.
• Support recruitment, development, and staff evaluations.
• Maintain store presentation and visual merchandising standards.
• Uphold safety and company policy adherence.

Skills

Retail leadership

Customer service

Team mentoring

Communication

Problem-solving

Integrity

Building Effective Teams and Relations

Tools

MS Office

Job description

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships. Starting base pay of $44,000.00 - $48,000.00 plus monthly performance bonus. Benefits:

• Paid Vacations
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions: Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status: Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Effective leadership skills to mentor and motivate retail team.
• Results oriented with a high level of energy and enthusiasm.
• Ability to communicate in a clear concise and understandable manner.
• Must be a self-starter who works well independently and in team environments.

Professional requirements

• At least 3 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.