Assistant Store Manager

Mother's Market & Kitchen; West Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the grocery sector is seeking an Assistant Store Manager to oversee store operations and support the Store Manager. The role involves managing staff, ensuring customer satisfaction, and executing merchandising strategies. Candidates should have prior experience in a similar role and demonstrate strong leadership and customer service skills.

Qualifications

• Prior experience as an assistant store manager or equivalent required.
• Proficiency in English (reading and writing at an advanced level).
• Demonstrate leadership and customer service skills.

Responsibilities

• Oversee store operations and assist in managing staff.
• Ensure safety and security of the store and staff.
• Develop and execute merchandising plans.

Skills

Customer service skills

Leadership

Computer literacy

Tools

Word

Excel

Outlook

Job description

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Job Overview

Under the Store Manager supervision, the Assistant Store Manager performs the following duties:

Typical Duties & Responsibilities

1. Oversee, direct, and assist in store and restaurant operations
2. Follow up on cashier settlements, store promotions, and shift coverage
3. Communicate directly with the department managers on their department issues, concerns, and achievements
4. Interact with personnel on a human resources level regarding schedule needs, communications, and reviews
5. Walk sales floor to monitor/interact with customers and employees
6. Greet customers and maintain good customer relations regarding transaction inquiries, compliments/complaints, and special requests
7. Review daily sales and monitor daily labor changes
8. Coordinate training schedules of new hires with department managers to ensure effective instruction
9. Read and respond to Manager’s reports on important matters, relaying content to relevant staff
10. Identify areas for service improvement and implement processes or procedures to address these issues
11. Conduct daily visual inspections of the perimeter and inquire with staff about the facility to ensure maintenance and proper functioning
12. Ensure safety & security of the store and staff
13. Lead staff efforts to ensure productivity and high-quality customer service
14. Report malfunctioning equipment to the appropriate personnel
15. Develop and execute merchandising plans, including creating attractive displays and promoting new and sale items to meet sales and profit goals
16. Support the Store Manager in developing strategies to improve product placement and appearance
17. Perform staff duties as needed
18. Serve as a role model, fostering a positive attitude among employees
19. Write incident reports for accidents or other incidents involving employees or customers, following company procedures
20. Handle emergencies, crises, and daily operational problems
21. Develop and train future leaders, ensuring employees are properly trained

Qualification Guidelines

Experience

• Prior experience as an assistant store manager, department manager, or equivalent is required

Knowledge

• Proficiency in English (reading and writing at an advanced level)
• Computer literacy (Word, Excel, Outlook), excellent customer service skills, and basic math proficiency

Ability

• Demonstrate leadership and customer service skills
• Model excellent service and hold staff accountable
• Be prepared to cover breaks when needed
• Place service calls and liaise with vendors and contractors

Physical Requirements/Working Conditions

• Lift grocery, bulk, produce items up to 100 times per day
• Carry items from carts or dollies to shelves (less than 3 ft)
• Push/pull carts and dollies, electric pallet jacks
• Stand, walk frequently, and bend/twist regularly
• Lift up to 50 lbs. often

Special Requirements

• Availability to work various shifts as needed
• Availability to work at all store locations as required

This job description outlines the general requirements for this role. Other duties may be assigned as needed. We are committed to providing equal employment opportunities to all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or other protected characteristics.