Assistant Store Manager

Suitsupply; Vancouver; On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Lucrative bonus structure

Clothing allowance

Employee discount

Top-tier training program

Travel to other stores and abroad

Job summary

Brobston Group is seeking an independent professional to join as Assistant Store Manager in Vancouver. You will support the Store Manager to achieve sales and service targets, uphold best practices, and identify areas for improvement in store operations and the customer and team experience.

You will lead by example, develop a professional store team, and collaborate with training and HR to implement policies. This role requires flexibility to work nights, weekends, and holidays.

Qualifications

• Previous experience in management, sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Strong leadership abilities with coaching/motivation.
• Professional verbal and written communication.
• Flexible work schedule including nights, weekends and holidays.

Responsibilities

• Support Store Manager to lead and develop a professional store team to achieve company goals and incrementally improve individual objectives.
• Collaborate with training teams to effectively develop a gold standard team.
• Establish weekly/monthly objectives for the team.
• Ensure all employees present professionally and deliver high levels of customer service to maximize sales and personal experience.
• Ensure merchandise is displayed attractively per visual guidelines.
• Collaborate with store support departments to utilize company resources.
• Align with Human Resources on policies, procedures and development planning for store team.
• Performing other duties assigned by Store Manager.

Skills

Management

Sales

Hospitality

Customer service

Leadership

Communication

Flexible schedule

Job description

You are an independent professional, with a high level of responsibility and identifying and solving problems is something that comes naturally to you. As an Assistant Store Manager, you will support the Store Manager to achieve sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike

What you will do:

• Support Store Manager to lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team
• Performing other duties assigned by Store Manager

Who you are:

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service/clienteling skills
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary between $21 - $30 hourly for a full-time contract, plus a lucrative bonus structure
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad