Assistant Store Manager

Brobston Group; Toronto; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Training program

Job summary

Brobston Group is seeking an Assistant Store Manager in Toronto to support the Store Manager in achieving sales and service targets, while upholding brand standards and optimizing store operations.

The role emphasizes leadership, staff development, and exceptional customer service. Flexibility to work nights, weekends, and holidays is required, with opportunities for travel to other stores and abroad.

Qualifications

• Experience in leadership roles within retail, hospitality, or service.
• Excellent customer service and clienteling abilities.
• Proven ability to coach and motivate a team.
• Strong verbal and written communication skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Support Store Manager to lead and develop a professional store team to achieve company goals and improve individual objectives.
• Collaborate with training teams to develop a gold standard team.
• Establish weekly/monthly objectives for the team.
• Ensure employees present professionally and deliver high-level customer service to maximize sales.
• Ensure merchandise is displayed attractively per visual guidelines.
• Collaborate with store support departments to utilize company resources effectively.
• Align with Human Resources on policies and development planning for the team.
• Perform other duties assigned by Store Manager.

Skills

Management

Sales

Hospitality

Leadership

Communication

Job description

You are an independent professional, with a high level of responsibility and identifying and solving problems is something that comes naturally to you. As an Assistant Store Manager, you will support the Store Manager to achieve sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike

What you will do:

• Support Store Manager to lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team
• Performing other duties assigned by Store Manager

Who you are:

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service/clienteling skills
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary between $24 - $28 hourly for a full-time contract, plus a lucrative bonus structure.
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad