Assistant Store Manager

Guess?, LLC.; Bromont; On-site; CAD 42,000 - 54,000; Full time

Job summary

GUESS Factory - Bromont store seeks an Assistant Manager to oversee customer experience, train and develop the sales team, and uphold standards on the floor and in the stockroom.

Reporting to the Store Manager, you will lead selling floor activities, drive sales and profitability, manage payroll, and ensure loss prevention and policy compliance while adapting to daily business needs.

Qualifications

• Minimum two years of experience driving sales and profit results and training teams.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting and stand for long shifts.

Responsibilities

• Develop staff through training, coaching, and feedback.
• Maintain customer experience by leading service standards.
• Meet or exceed store profitability through sales, payroll, shrink, and conversion.
• Oversee payroll, loss prevention, and policy compliance.
• Communicate effectively and adapt to changing business needs; multitask.

Skills

Sales leadership

Coaching

Customer service

Staff training

Visual merchandising

Education

High school diploma or equivalent

Job description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To

Store Manager

Supervises

Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3983

Store Address

570 Champetre Pl - Bromont, QC J2L0A1