Assistant Store Manager

J.D. Irving, Limited; Bouctouche; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading retail company in Bouctouche is seeking an experienced Assistant Store Manager to oversee store operations, manage departments, and deliver exceptional customer service. The ideal candidate has 2-3 years in a leadership role, excellent communication and customer service skills, and is bilingual in French and English. This role provides opportunities for team development and profitability enhancement.

Qualifications

• 2-3 years in a leadership/supervisory role.
• Exceptional customer service skills required.
• Flexibility in schedule based on retail needs.

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts.
• Maintain high sales floor standards.
• Engage and motivate team members through regular check-ins.

Skills

Retail management experience

Leadership skills

Communication skills

Customer service skills

Technology usage

Bilingual - French/English

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if they were their own.

Assistant Store Managers are responsible for all operations of the business including managing various departments, maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management experience is considered an asset
• 2-3 years in a leadership/supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and problem-solving (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Bilingual - French/English

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high standards on the sales floor and within your departments; ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-ins, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on targeted products.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Troubleshoot customer-related issues and provide excellent customer service.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, Kronos for timekeeping and attendance, and D365 for managing customer interactions, sales, and inventory.
• Bilingual - French/English