Assistant Service Manager

Dilawri Group of Companies; Vancouver; On-site; CAD 90,000 - 110,000; Full time

Job summary

Dilawri Group of Companies in Vancouver is seeking an Assistant Service Manager for Audi Downtown to support the day-to-day operations of the Service Department and deliver a high level of customer satisfaction.

The role reports to the Service Manager and involves assisting Service Advisors, overseeing service processes, and helping resolve customer concerns while coordinating with technicians and dealership leadership to ensure efficient service operations.

Qualifications

• Minimum 5 years of combined experience in an automotive service environment.
• General understanding of vehicle mechanics and service operations.

Responsibilities

• Assist the Service Manager with the daily operations of the Service Department
• Support Service Advisors in managing customer interactions, appointments, and follow-up communication
• Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups
• Help ensure high-quality service and repairs are delivered to customers
• Handle escalated customer concerns or complaints in a professional and timely manner
• Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements
• Support adherence to dealership processes, standards, and operational procedures
• Work collaboratively with technicians and other departments to promote efficient workflow
• Assist with maintaining a clean, organized, and customer-focused service environment
• Contribute to continuous improvement efforts within the Service Department
• Perform other duties as assigned to support service operations

Skills

Customer service

Interpersonal skills

Organizational skills

Multi-tasking

Time management

Team collaboration

Communication

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Audi Downtown is currently looking to fill the positionof Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.

The expectedpayfor this position is$90,000 - $110,000

Primary Duties and Responsibilities

• Assist the Service Manager with the dailyoperations of the Service Department
• Support Service Advisors in managing customerinteractions, appointments, and follow-up communication
• Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups
• Help ensure high-quality service and repairs are delivered to customers
• Handle escalated customer concerns or complaints in a professional and timely manner
• Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements
• Support adherence to dealership processes, standards, and operational procedures
• Work collaboratively with technicians and other departments to promote efficient workflow
• Assist with maintaining a clean, organized, and customer-focused service environment
• Contribute to continuous improvement efforts within the Service Department
• Perform other duties as assigned to support service operations

Qualifications Required

Experience & Knowledge

• Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, ShopForeperson, or related role)
• General understanding of vehicle mechanics and service operations

Skills & Abilities

• Strong customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong organizational skills with attention to detail
• Ability to effectively multi-task in a fast-paced environment
• Dependable, self-motivated, and able to work with minimal supervision
• Effective administrative and time-management skills
• Ability to work collaboratively with dealership teams
• Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.