Assistant Sales Manager - Destination Toyota Burnaby

Destination Auto Group; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Comprehensive training program

Career advancement opportunities

Collaborative work environment

Job summary

Destination Toyota Burnaby is seeking an Assistant Sales Manager to elevate the guest purchasing experience in a fast-paced environment. You will manage guest interactions, present purchase options, and drive appointments while building a strong client network.

The role requires excellent English communication, client relationship skills, and a willingness to develop product knowledge with full training provided. BC driver’s license and clean driving record are preferred.

Qualifications

• Experience in client support or guest-facing roles.
• Ability to build relationships and identify business opportunities.
• Strong communication skills, both verbal and written in English.

Responsibilities

• Provide a concierge approach to the guest purchasing experience.
• Present purchase options to guests and guide the decision process.
• Monitor and manage guest advisor lead pipelines using CRM tools.
• Perform daily manager follow-up calls.
• Schedule appointments to drive dealership traffic.
• Promote new business and expand the customer base/referral network.
• Maintain a customer-centric focus to achieve high CXI results.
• Develop product knowledge of vehicles and accessories; participate in full training.

Skills

Customer service

Client relationships

Negotiation

MS Office

English fluency

Mandarin/Cantonese asset

Tools

Dealer Socket CRM

Job description

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2024,Destination Toyota Burnabyis looking for anAssistant Sales Managerwho is looking to take the next step with their career! This is an excellent opportunity for a highly adaptable person looking for a multifaceted and fast-paced environment within a growing automotive company.

What we can provide for you:

• Competitive compensation rates!
• Group health benefits program: extended dental & health, vision care, massage therapy, etc.
• Comprehensive training and professional development program.
• An environment that is friendly, respectful, collaborative and ultimately supports your success.
• Career advancement opportunities!

What You’ll Be Doing:

• Provide a concierge approach to the guest purchasing experience – warm, inviting, engaged.
• Present purchase options to guests.
• Monitor and manage all Guest Advisor lead pipelines using Dealer Socket CRM tools.
• Perform daily manager follow-up phone calls.
• Drive traffic into the dealership by scheduling appointments with in-house Guest Advisors.
• Promote new business and contribute to company’s customer base and referral network.
• Maintain focus on the customer experience and actively pursue high CXI results.
• Develop expert knowledge of our products and accessories.
• Full training will be provided.

What we need from you:

• Previous client support experience is required.
• Demonstrated aptitude for building client relationships and creating business opportunities.
• Passion for customer service. You enjoy talking with them, identifying their needs, ensuring a positive customer experience.
• Excellent verbal and written communication skills. English fluency is required, ability to speak 2nd language (Mandarin/Cantonese) is an asset.
• Driven to succeed, self-starter, with a strong work ethic.
• Coachable and open to continuous learning and development.
• Effective negotiator and possess a great deal of professionalism.
• Strong computer skills (including MS Office suite proficiency).
• Valid VSA License preferred but not mandatory.
• Valid BC Driver’s License, with a clean driver’s abstract

Destination Auto Group is committed to employment equity and to build a diverse and inclusive workplace. We welcome and encourage applications from all backgrounds, identities and abilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. Please feel free to reach out to us.