Assistant Restaurant Manager

SSP Deutschland GmbH; Ottawa; On-site; CAD 55,000 - 59,000; Full time

Benefits offered by this job

Free Employee Parking

Quarterly bonus potential

End of fiscal year super bonus

Job summary

SSP Canada is seeking an Assistant Coffee Shop Manager for Tim Hortons at the Ottawa Airport. You will lead by example, delegate tasks, and provide exceptional customer service while upholding brand standards.

The position requires at least two years in food and beverage management in a coffee shop environment, with Tim Horton's experience preferred. Excellent organizational skills, ability to work under pressure, and readiness for airport security requirements are essential.

Qualifications

• Two+ years of experience in the food & beverage industry in a management role within a coffee shop.
• Experience at Tim Horton's strongly preferred; barista experience desired.
• F&B experience in casual dining is a plus.
• Proven ability to manage conflicts and make sound decisions under pressure.
• Strong organizational skills to prioritize daily tasks and team activities.
• Ability to obtain Transport Canada Security Clearance.

Responsibilities

• Recruits, trains, develops and communicates with the team of Food Travel Experts.
• Maintains merchandising and signing standards and inventories.
• Plans and assigns daily goals, tasks and team member assignments.
• Supervises team performance and provides feedback and disciplinary action if needed.
• Analyzes sales reports and monitors performance.
• Ensures compliance with company policies and health/sanitation standards.
• Oversees office tasks including payroll, scheduling and purchasing.

Skills

F&B management

Tim Horton's exp

Barista experience

Conflict management

Organizational skills

Job description

Join our team as an Assistant Coffee Shop Manager for Tim Horton's in the Ottawa Airport!

• $55,400 - $59,400 / year
• Quarterly bonus potential
• End of fiscal year super bonus potential
• Free Employee Parking

Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example and developing their team. This position will be specifically responsible for Tim Horton's.

SSP Canada operates several restaurants throughout the Ottawa International Airport, including: From Zak’s Diner to Big Rig Kitchen & Brewery, YOW is home to iconic brands.

Essential Functions

• Recruits, trains, develops and communicates with team of Food Travel Experts Implements and maintains guest service standards and/or brand specifications.
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Develops, plans and assigns daily goals, tasks and Team Member assignments.
• Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures, as well as provincial health/sanitation standards.
• Manages all office tasks, including management of funds, receiving, inventory, purchasing, team member scheduling and payroll.

Skills & Other Requirements

• Minimum of two (2) years of experience in the food & beverage industry, in a management capacity in a coffee shop environment required.
• Previous experience managing a Tim Horton's location strongly preferred. Barista experience desired.
• Food and Beverage experience in a casual dining setting strongly preferred.
• Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
• Ability to obtain Transport Canada Security Clearance

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.