Assistant Resident Manager - Full-time

Realstar; St. Catharines; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Apartment included

Employer paid benefits

Quarterly bonuses

Annual bonuses

Training programs

Gym membership discount

Years of service awards

Career development

Inclusive work environment

Holiday parties & summer BBQs

Job summary

Realstar is seeking an Assistant Resident Manager to live on-site in the Niagara Region. The role requires working four weekdays, every second weekend, and on-call some evenings. The position includes an apartment suite as part of the compensation.

Responsibilities include resident services, maintaining common areas, and coordinating maintenance tasks. The role emphasizes excellent customer service and collaboration with the property team.

Qualifications

• Previous or similar property management experience is an asset.
• Strong customer service skills.
• Good written and verbal communication skills.
• Basic computer and keyboarding skills.
• Must be able to lift up to 50 lbs. and move objects up to 50 lbs.

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere and exceptional service.
• Attend to resident concerns and service requests within 24 hours.
• Handle office administrative tasks related to daily operations.

Skills

Customer service

Communication

Computer basics

English & French

Job description

We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees

• Base Compensation is $38,000, this includes an apartment suite (taxable benefit).
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)

Realstar uses artificial intelligence to help screen applicants for this position.

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