Assistant Resident Manager (Eastern ON)

Colonial Group; Eastern Ontario; Hybrid; CAD 19,000 - 23,000; Full time

Benefits offered by this job

Base compensation 21,000 CAD + on-site

Apartment included (taxable benefit)

Employer paid benefits

Annual bonuses

Training programs

Gym membership discount

Years of service awards

Career development opportunities

Inclusive and diverse environment

Holiday parties & summer BBQs

Job summary

Colonial Group is seeking an Assistant Resident Manager to live and work at one of our Cornwall properties. The role requires on-site residency, four weekdays each week, every second weekend, and occasional on-call evenings.

You will greet residents, handle service requests within 24 hours, organize events, supervise cleaning tasks, and assist with maintenance coordination. We offer a base compensation of 21,000 CAD plus an apartment, benefits, annual bonuses, training, and career development

Qualifications

• Minimum strong customer service skills and a welcoming attitude.
• Clear written and verbal communication abilities.
• Basic computer and keyboarding proficiency.
• Ability to perform general cleaning and minor maintenance tasks.
• Physical ability to lift up to 50 lbs.
• Capability to push/move objects over 50 lbs when needed.
• Fluent English language skills.

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere and respond to concerns within 24 hours.
• Handle office tasks such as applications, notices, renewals, and daily operations.
• Organize, promote and execute resident events (holiday parties, summer BBQs).
• Maintain cleanliness of common areas and perform move-in readiness cleaning.
• Assist residents with maintenance requests and coordinate with supervisor for repairs.
• Daily walkthroughs of floors and common areas to fix minor deficiencies.
• Support HVAC monitoring and basic electrical/plumbing maintenance tasks.

Skills

Strong customer service

Written and verbal communication

Computers & keyboarding

Cleaning and minor repairs

Lift up to 50 lbs

Move objects >50 lbs

Fluent in English

Job description

We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees

• Base Compensation is $21,000 + apartment suite inlcuded (taxable benefit).
• Employer paid benefits
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service:

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning:

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance:

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications:

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English