Assistant Resident Manager (Eastern ON)

Realstar; Eastern Ontario; On-site; CAD 24,000 - 30,000; Full time

Benefits offered by this job

On-site apartment housing

Employer-paid benefits

Annual bonuses

Training programs

Gym membership discount

Awards for years of service

Career development

Job summary

Realstar is seeking an Assistant Resident Manager to live on-site at one of our Cornwall properties. The role involves resident relations, maintenance coordination, and general office duties, with on-site housing provided.

You will greet residents, handle requests within 24 hours, assist with leasing tasks, and support the on-site supervisor. Strong English, customer service, and basic computer skills are required.

Qualifications

• Previous property management experience is an asset.
• Excellent customer service and communication skills are expected.
• Ability to perform general cleaning duties and minor maintenance tasks.
• Must be able to lift up to 50 lbs. and handle physical tasks.
• Fluent in English.

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere and ensure resident satisfaction.
• Attend to resident concerns and service requests within 24 hours.
• Assist with office tasks such as applications, notices, lease renewals, and daily operations support.
• Organize resident events and activities (holiday parties and summer BBQs).
• Maintain cleanliness of common areas and vacant units; handle cleaning tasks and safety procedures.
• Assist residents with maintenance requests and coordinate with supervisor for repairs.
• Conduct daily walkthroughs of floors and common areas to identify issues.

Skills

Strong customer service

Written and verbal communication

Basic computer skills

Fluent in English

Job description

We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees

• Base Compensation is $21,000 + apartment suite inlcuded (taxable benefit).
• Employer paid benefits
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service:

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning:

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance:

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications:

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English