Assistant Resident Manager Team (Sherbrooke)

Realstar-4; Sherbrooke; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Two-bedroom apartment included

Employer paid benefits

Quarterly bonuses

Annual bonuses

Ongoing training programs

Awards for years of service

Career development opportunities

Inclusive work environment

Annual holiday parties & summer BBQs

Job summary

Realstar-4 is seeking a Two-Person Assistant Resident Manager Team to live on-site at one of our Sherbrooke properties. The role requires you to work four weekdays each week, every second weekend, and be on-call some evenings.

The package includes the apartment suite, benefits, and performance bonuses. You will handle front-desk-type duties, respond to resident requests within 24 hours, manage leases and notices, and help coordinate resident events.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Fluent in English and French.
• Ability to communicate effectively with residents and coworkers.
• Good written and verbal communication skills.

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Attend to resident concerns and service requests within 24 hours.
• Assist with lease renewals and daily office tasks including applications and notices.
• Organize and promote resident events (holiday parties, summer barbecues).
• Perform routine cleaning of common areas and assist with light maintenance.

Skills

Customer service

Bilingual English/French

Communication

Teamwork

Job description

We are currently seeking a Two-Person Assistant Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings.

What we offer to employees

• Salary + two-bedroom apartment suite included


• Employer paid benefits


• Quarterly bonuses based on property performance


• Annual bonuses based on personal performance


• Ongoing training programs


• Awards for years of service


• Opportunity for career development


• Inclusive and diverse work environment


• Annual holiday parties & summer BBQ’s

Customer Service

• Greet and interact with residents in a friendly and professional manner


• Promote a welcoming atmosphere


• Demonstrate excellent customer service and a \"can-do\" attitude


• Attend to resident concerns and service requests within 24 hours


• Follow up with residents to ensure a high level of customer satisfaction


• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations


• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops


• Knowledge and safe handling of cleaning chemicals


• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready


• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris


• Monitor and clean of garbage chutes, garbage and recycling rooms


• Collection of garbage and recycling bins in coordination with the city waste schedule


• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)


• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels


• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies


• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action


• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance


• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)


• Assist in emergency procedures

Qualifications

• Strong customer service skills


• Previous or similar property management experience (an asset)


• Display a professional/presentable appearance


• Basic computer and keyboarding skills
  
• Ability to perform general cleaning duties, and minor maintenance repairs


• Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time


• Good written and verbal communication skills


• Fluent in English and French