Assistant Outlet Manager (Full-Time)

FAIRMONT; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Ottawa is seeking an experienced Food & Beverage leader to manage service standards and team training. The ideal candidate will have prior leadership experience, strong communication skills, and the ability to work in a fast-paced environment. A degree in a related field is preferred. Join us to lead a dynamic team and ensure a memorable guest experience.

Qualifications

• Previous leadership experience in Food and Beverage.
• Excellent written and spoken English and French required.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.

Responsibilities

• Lead the F&B Outlets team and ensure service standards are followed.
• Handle guest concerns and react quickly and professionally.
• Assist in recruiting and training Outlet Colleagues.
• Maximize revenues by implementing agreed strategies and promotions.

Skills

Food and Beverage leadership experience

Point of sale system experience

Communication skills

Organizational skills

Problem solving abilities

Ability to work under pressure

Education

University / College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Overview

Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Excellent written / spoken English is required as well as good written / spoken French
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

• Physical Aspects of Position (include but are not limited to):
• Standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS