Assistant Manager - Tim Hortons

Compass Group Canada; Peterborough; On-site; CAD 50,000 - 53,000; Full time

Benefits offered by this job

Health Benefits

Learning opportunities

Diversity & Inclusion

Job summary

Compass Group Canada is seeking an Assistant Manager to oversee the unit alongside the Manager and team, ensuring smooth residential dining operations. You will develop meal/break schedules, train staff, and manage catering orders with weekly invoicing while maintaining strong client relationships.

The role requires strong supervisory skills, problem-solving abilities, and a focus on customer service in a fast-paced environment.

Qualifications

• Strong supervisory experience.
• Ability to provide excellent judgment for problem-solving.
• A passion for Customer Service excellence.
• Detail-oriented and thrive in a fast-paced environment.
• Solid team player with an emphasis on customer service.
• Strong supervisory skills and the proven ability to motivate, lead and coach staff.
• Superior client relationship skills.
• Excellent communication skills (written and verbal).
• Strong proficiency in MS Office.

Responsibilities

• Help the Manager oversee the residential dining operations.
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
• Be accountable for client and customer relationship building
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs

Skills

Supervisory experience

Problem solving

Customer service

Detail oriented

Team player

Leadership

Client relationships

Communication skills

MS Office

Tools

MS Office (Word)

MS Office (Excel)

MS Office (Outlook)

Job description

The salary range for this position is $50,000 – $53,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Assistant Manager

The Assistant Manager will be responsible for overseeing the unit while working with the Manager and team to successfully manage residential dining operations.

Now, If You Were To Come On Board As Our Assistant Manager, We’d Ask You To Do The Following For Us

• Help the Manager oversee the residential dining operations.
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
• Be accountable for client and customer relationship building
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs

Role

Think you have what it takes to be our Assistant Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Strong supervisory experience.
• Ability to provide excellent judgment for problem-solving and strong arithmetic skills
• A passion for Customer Service excellence
• Detail-oriented and thrive in a fast-paced environment
• Solid team player with an emphasis on customer service
• Strong supervisory skills and the proven ability to motivate, lead and coach staff
• Superior client relationship skills
• Excellent communication skills (written and verbal)
• Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)
• Able to accommodate a flexible work schedule (including evenings and weekends)

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.