Assistant Manager, Product Management Design & Solutions Global Case Manager - 12 Month contract

Scotiabank; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks an Assistant Manager to lead product management initiatives within a dynamic team. This role involves supporting the Global AML Transformation program, coordinating with various stakeholders, and leveraging technical expertise to enhance product delivery strategies. You will engage in data analysis, project management, and user experience design, ensuring that products meet both business goals and user needs. Join a collaborative environment that values diversity and promotes professional growth while making a meaningful impact in the community. If you're passionate about driving results and fostering innovation, this opportunity is perfect for you.

Benefits

Professional Development Opportunities

Team Collaboration Culture

Diversity and Inclusion

Work/Life Balance

Community Engagement

Qualifications

• Experience with change management and influencing stakeholders.
• Deep analytical and project management experience required.

Responsibilities

• Support product delivery strategy and coordinate across stakeholder groups.
• Assist with data techniques and perform continuous analysis.

Skills

Change Management

Analytical Skills

Project Management

Communication Skills

Problem-Solving Skills

Negotiation Skills

Understanding Human Behavior

Education

Bachelor’s degree in Business Administration

Degree in Commerce or Finance

Tools

Power BI

Google Cloud

JIRA

SQL

Python

Job description

Title: Assistant Manager, Product Management Design & Solutions Global Case Manager - 12 Month contract

Requisition ID: 216120

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:

The Assistant Manager, Product Management, Design & Solutions Global Case Manager supports delivery of the Global AML Transformation program & assigned projects and day to day support activities. Working closely with the Manager Business testing & Manager Design Strategy & Operational Support. The Assistant Manager will coordinate across the various stakeholder groups including, Technology, AMA, Business Lines (across the Enterprise), AML Risk, PMO, and others (as required), to support delivery or programs, plans, initiatives, and strategies on time and within budget for assigned products/platforms and services in scope.

Is this role right for you? In this role you will:

• Support the Manager & Senior Manager in the formulation of the overall Product delivery strategy for ECM 25 Project (Oracle Upgrade) and journey maps assigned, delivering on the strategic roadmap for the platform, prioritizing initiatives and securing necessary resources, leveraging effective collaboration, relationship building, and negotiation leading to "buy in" and decisions supported by relevant stakeholders.
• Apply a technical understanding of the assigned platform/product and work with technical teams to formulate the technical solutions and corresponding design documentation. Keeps an eye on the latest technologies and shares ideas on how to use them to improve the product.
• Understand the product and the core journeys in depth, and can use competition trends to inform and improve the product, drawing ideas from across different industries to generate ideas for the product and its delivery.
• Understand the significance of qualitative aspects of the assigned product experience and can guide the user on how the product performs, expressing such through effective design documentation that supports end-to-end understanding.
• Collaborate on queries of structured data / large databases assigned and managed, to address business issues and operational support practices ongoing such as logical access, audit retrieval, and production validation activities.
• Assist with employing various data techniques and procedures to perform the continuous iteration and analysis of past and current data, to obtain insights about a business challenge / issue.
• Balance a product-oriented vs project-oriented approach applying an intuitive understanding of the metrics necessary to use the right metrics to attain business goals.
• Participate and support the product implementation roadmap.
• Assist with delivering within the established framework and standards that govern and accelerate our global initiatives, and support optimization, financial accountability, and execution success across the delivery value chain, including aligning portfolio to enterprise delivery framework.
• Assist with release production validation, obtaining sign-offs, and providing defect tracking, aligning to program priorities for resolution.
• Contribute to an environment of effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet assigned obligations with respect to operational risk & Business Sustainment accountabilities, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Build partnerships globally with First Line, Second Line, Internal Audit, Technology, Data Governance Office, and other key stakeholders in connection with the Bank’s AML/ATF Program, and work collaboratively across functional teams to resolve open issues in a timely and effective manner.
• Engage in a testing support role on various levels by reviewing and supporting the Manager and Senior Manager providing feedback on test plans, test cases, analyzing/interpreting test results, and supporting Product Owner Acceptance Testing deliverables.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Working experience with change management and influencing stakeholders.
• Bachelor’s degree in business administration, commerce, finance, or similar field.
• Spanish and English proficiency is an asset.
• Deep analytical, project management and communication experience (strong professional writing and PPT presentation skills).
• Experience and technical know-how of risk management procedures, processes, and tools.
• AML experience and understanding of the Oracle system are an advantage.
• Proven problem-solving skills, ability to operate independently and take initiative in supporting a program strategy.
• Proven ability in execution of complex and demanding tasks under strict time pressures.
• Solid judgment, strong negotiation skills, and a practical approach to implementation – including knowledge of Bank systems.
• Understanding Human Behavior as it relates to UI design & Business and Product Strategy, Design Thinking.
• Understanding Systems thinking, secondary research and comparative methods, Qualitative User research, Analytics and Statistics, Evaluative Methods and Usability, Prototyping, UI and Interaction Design, Visual Design, Information Design and Information Architecture.
• Knowledge in Power BI and Google Cloud; JIRA, Web Content Management, UX wireframing, data programming languages such as SQL and Python.
• Support Complex Implementations and Data Migration efforts.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.
• An organization committed to making a difference in our communities – for you and our customers.
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Hybrid working environment allowing for work/life balance.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.