Assistant Manager - On-Site, People & Events

Ripplecove Hôtel & Spa; Ayer's Cliff; On-site; CAD 45,000 - 60,000; Full time

Job summary

Ripplecove Hôtel & Spa is seeking a hotel operations supervisor to evaluate daily operations, monitor revenues and labour costs, and supervise and train staff at our on-site location in Quebec. The role requires 2+ years in supervision and a college-level certificate or diploma, with bilingual English/French communication.

Relocation is not indicated, and the position supports ongoing marketing and guest service initiatives.

Qualifications

• 2 years to less than 3 years of supervisory experience.
• Bilingual; able to communicate in English and French.
• College/CEGEP certificate or diploma (1–2 years).

Responsibilities

• Evaluate daily operations.
• Monitor revenues to determine labour cost.
• Monitor staff performance.
• Plan and organize daily operations.
• Recruit staff.
• Set staff work schedules.
• Supervise staff.
• Train staff.
• Balance cash and complete balance sheets, cash reports and related forms.
• Conduct performance reviews.
• Enforce provincial/territorial liquor legislation and regulations.
• Ensure health and safety regulations are followed.
• Participate in marketing plans and implementation.
• Address customers' complaints or concerns.
• Provide customer service.
• Manage events.
• Supervisory Experience

Skills

Attention to detail

Client focus

Education

College/CEGEP certificate or diploma (1–2 years)

Tools

Point of sale system

Job description

Ripplecove Hôtel & Spa is seeking a hotel operations supervisor to evaluate daily operations, monitor revenues and labour costs, and supervise and train staff at our on-site location in Quebec. The role requires 2+ years in supervision and a college-level certificate or diploma, with bilingual English/French communication.

Relocation is not indicated, and the position supports ongoing marketing and guest service initiatives.