Food and beverage supervisor

Rimap Hospitality; Montreal; Presencial; CAD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Group insurance plan

Group RRSP

Telemedicine services

Indoor parking

Career growth within RIMAP: five-hotel

Hilton Team Member benefits (hotels: U

50% discount on food

30% transit pass

Resumo da oferta

RIMAP Hospitality is seeking a Food and Beverage Supervisor to oversee daily operations across all outlets, ensuring service standards and guest expectations are consistently met.

You will manage staff on the floor, maintain product knowledge, and lead initiatives to enhance guest experiences while upholding MAPAQ and safety regulations. The role requires strong leadership and bilingual communication in a dynamic, hospitality-driven environment.

Qualificações

• Minimum of two years of experience as a F&B supervisor in a high-volume operation.
• Experience in the hotel industry, ideally in a unionized environment.
• MAPAQ certification is an asset.
• Proficiency with hotel management systems and POS systems; strong service standards.
• Excellent oral communication skills in French and English.

Responsabilidades

• Ensure smooth day-to-day operation of all F&B outlets (restaurant, banquet, room service, café).
• Maintain compliance with service standards and procedures daily.
• Maintain product knowledge of menus, wines, liquors and spirits.
• Deliver memorable guest experiences and drive guest satisfaction and loyalty.
• Lead, coach and supervise on-floor team members and foster teamwork.
• Ensure compliance with MAPAQ and safety regulations.

Conhecimentos

Leadership

Team management

Bilingual French/English

F&B supervisory experience

High-volume operations

Formação académica

Degree/diploma in hotel management or F&B management

Ferramentas

Hotel management systems

F&B POS systems

Descrição da oferta de emprego

OBJECTIVE

The Food and Beverage Supervisor reports directly to the Food and Beverage Manager. This position is responsible for overseeing the day-to-day operations of the various food and beverage outlets, ensuring that service standards established by RIMAP Hospitality Services and the brand are consistently met and that guest expectations are exceeded.

Benefits & Perks

• Group insurance plan

• Group RRSP

• Telemedicine services

• Indoor parking

• Opportunities for rapid career growth within RIMAP, a hospitality group operating five hotels affiliated with some of the world's leading hotel brands (Hilton, IHG and Marriott)

• Access to Hilton Team Member benefits, including hotel stays worldwide starting at US$35 per night for you, your family and friends

• 50% discount on food at our restaurant and participating Hilton restaurants

• 30% monthly discount on an OPUS transit pass

ROLE AND RESPONSIBILITIES

Operations Management and Guest Service

• Ensure the smooth day-to-day operation of all food and beverage outlets, including the restaurant, banquet services, room service and café counter.

• Ensure compliance with the establishment's service standards and procedures on a daily basis.

• Maintain thorough knowledge of all products offered, including menus, wines, liquors and spirits.

• Deliver memorable guest experiences in accordance with RIMAP and franchisor standards, while contributing to guest satisfaction and loyalty.

• Handle special guest situations proactively, empathetically and professionally.

Staff Management

• Maintain an active and visible presence on the floor to guide, support and motivate team members on a daily basis.

• Foster a positive and engaging work environment that encourages collaboration, communication and teamwork.

• Address operational issues promptly and effectively in collaboration with other team members.

• Support the management of the department.

• Participate in employee scheduling while ensuring compliance with the collective agreement.

• Contribute to the development and follow-up of action plans for different periods throughout the year.

• Participate in organizing and facilitating departmental meetings.

• Actively participate in committees and initiatives aimed at continuously improving the guest experience and employee well-being.

• Ensure compliance with food and beverage handling, hygiene and safety regulations, including MAPAQ requirements.

WORKING CONDITIONS

This position requires a flexible schedule, including evenings, weekends and statutory holidays. The role requires a high degree of flexibility and the ability to adapt to peak business periods and unexpected situations. Work schedules and responsibilities may vary depending on the tourist season and operational needs.

QUALIFICATIONS & SKILLS

• Minimum of two years of previous experience as a food and beverage supervisor in a high-volume operation.

• Previous experience in the hotel industry, ideally in a unionized environment.

• Degree or diploma in hotel management or food and beverage management, or equivalent experience.

• MAPAQ certification is an asset.

• Proficiency in hotel management systems and food and beverage POS systems, along with a strong understanding of restaurant service standards.

• Ability to lead, coach and inspire a team to maintain high performance standards focused on guest satisfaction.

• Ability to work effectively under pressure, manage multiple priorities simultaneously, and demonstrate thoroughness, structure and excellent organizational skills.

• Strong problem-solving skills.

• A high degree of autonomy and initiative, with the ability to take prompt and effective action.

• Excellent oral communication skills in both French and English, with the ability to communicate comfortably and regularly with an international clientele.

Our organization is committed to employment equity, recruiting a diverse workforce and fostering an inclusive workplace culture. The use of gender-specific language is intended solely to simplify the text. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability or any other ground protected under provincial or federal law.