Assistant Manager (On Site)

Prospera Credit Union; Vancouver; On-site; CAD 60,000 - 75,000; Full time

Job summary

Prospera Credit Union seeks an Assistant Manager for its Metrotown and River District Advice Centers. In this role, you'll lead a team to deliver exceptional service, drive results, and foster strong member relationships. If you have a passion for leadership and community-focused service, we want you to join our dynamic team.

Benefits

Competitive pay and personalized benefits program

Generous defined contribution pension plan

Career advancement opportunities

Inclusive, equitable and accessible workplace

Training and continued support

Community involvement activities

Qualifications

• 2 years of progressive, customer-facing expertise in a financial institution.
• Demonstrated leadership skills including coaching, mentoring, and training.
• Skilled in deposits, personal lending, mortgage, and wealth management products.

Responsibilities

• Promote high employee engagement through leadership and direction.
• Deliver results by coaching and measuring performance.
• Resolve complex member issues and inspire service excellence.

Skills

Leadership

Coaching

Communication

Sales Development

Interpersonal Skills

Job description

Built on nearly 80 years of service in local communities,ProsperaCredit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches,Prosperais proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

Join our dynamic team at the Metrotown and River District Advice Centers as Assistant Manager and play a pivotal role in delivering exceptional service to our members. In this exciting position, you'll lead by example, providing guidance, coaching, and mentorship to our team to ensure every interaction exceeds expectations. If you're a dedicated leader with a passion for driving results and enriching member experiences, we want to hear from you!

Make an impact. Apply today.

What you’ll do :

• Promote and encourage high employee engagement through leadership and direction.
• Deliver results through strong coaching ability, measuring and correcting performance.
• Partner with your manager to ensure the operational effectiveness of the branch and maximize the performance of the team.
• Inspire superior sales and service excellence by coaching the staff on service delivery as well as resolving complex or escalated member issues.
• Seek opportunities to promote the branch and business by identifying and acting on opportunities with existing customers as well as generating new leads and developing new relationships.
• Leverage partners to establish both internal and external working relationships to support business objectives.
• Participate in and represent the branch at consumer banking leadership meetings and provide input toward budgeting and strategic planning discussions.

What you bring :

• At least 2 years of progressive, customer-facing expertise within a financial institution in a leadership capacity.
• Demonstrated leadership skills including coaching, mentoring, and training.
• Superior interpersonal and communication skills, including the ability to interact with a diverse and varied audiences.
• Proven sales and business development skills
• Skilled in knowledge of deposits, personal lending, mortgage, and wealth management products

Prospera offers a total compensation package of base pay plus incentives that is market competitive and reviewed against the market annually. Starting salary is normally targeted around the middle of the posted salary range, and is determined based on the successful candidate’s knowledge, experience and internal equity.

Our Values

Cultivate trusting relationships : We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others : We give each other the space, trust, and tools to succeed.

Lead with curiosity : We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose : We plan with agility, take action, and pivot to deliver results.

Thrive as One Team : We collaborate because it strengthens us.

What’s in it for you?

Inclusive, equitable and accessible workplace : All team members are valued, respected and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

Training and support. We set our employees up for success with training and continued support and access to resources throughout employment.

Career advancement! We’re committed to our employees’ growth and development and we want to see you soar.

Fun and camaraderie. We care deeply about our members and our employees, and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

Show me the money! We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community focused. We care about we live, work and play in. We participate in many community minded activities throughout the year.

Our commitment to Diversity, Equity and Inclusion

Diversity, equity and inclusion is part of everything we do, and we’re on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.

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