Assistant Manager - Lead Team, Service & Ops

Tim Hortons; Perth East; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Quarterly bonus program

RRSP matching

On the job training

Health and dental benefits

Scholarship program

Advancement opportunities

Job summary

Tim Hortons in Ontario is seeking an Assistant Manager who motivates Team Members to deliver exceptional service for every guest. You will train and coach staff, lead daily operations, and support the General Manager in a fast-paced quick-service environment.

You bring 1–3 years of supervisory experience, a proven ability to coach and train Team Members, and a knack for managing labour and costs with safety in mind. Competitive wages, bonus opportunities, and benefits are included.

Qualifications

• 1–3 years of quick-service supervisory experience.
• Experience coaching and training Team Members.
• Ability to manage labour costs and control food & paper costs.

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Skills

Team leadership

Coaching

Training

Guest service

Job description

Tim Hortons in Ontario is seeking an Assistant Manager who motivates Team Members to deliver exceptional service for every guest. You will train and coach staff, lead daily operations, and support the General Manager in a fast-paced quick-service environment.

You bring 1–3 years of supervisory experience, a proven ability to coach and train Team Members, and a knack for managing labour and costs with safety in mind. Competitive wages, bonus opportunities, and benefits are included.