Team Member, Guest Experience

Winsport; Calgary; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Free WinSport Season pass

Free parking

Reciprocals at other resorts

Discounts on food, beverage, retail, &

Access to gym facility

Job summary

WinSport is seeking a Guest Experience Team Member for the 2026/27 winter season. You will be the first point of contact at venues, handling admissions and transactions, and assisting guests with information, safety and equipment usage.

You will work a flexible schedule including weekdays, weekends, evenings and holidays. The role emphasizes safety, integrity, belonging, inspiration, sustainability and teamwork, with benefits like a season pass and exclusive discounts.

Qualifications

• High school diploma or equivalent.
• Current criminal record check.
• Customer-facing experience in hospitality, recreation, retail, events, or call centre is an asset.
• Comfortable handling cash and using POS systems.
• Current criminal record check.
• Valid ProServe certification.

Responsibilities

• Serve as the primary point of contact for guests at venues including Sales desks, rentals, call centre, mini golf, and tube park.
• Maintain a robust knowledge of programs, products, and events offered during all seasons, ensuring you’re well-equipped to communicate with guests effectively.
• Provide accurate information on programs, memberships, lessons, events, directions, and general park information.
• Proactively anticipate guest needs and resolve inquiries with professionalism and empathy.
• Ensure uninterrupted services during breaks and busy periods by proactively coordinating with fellow Team Members to maintain coverage, assist with guest flow management, and step into key roles as needed to help with service delays.
• Maintain a well-organized and clean workspace, preventing/identifying hazards through appropriate channels, allowing for a smooth workflow for guests and Team Members.
• Create a welcoming environment through actively engaging with guests, educating them on equipment usage, safety protocols, and best practices before providing them with equipment.
• Communicate professionally in ways that empower guests and Team Members.
• Manage guest feedback and elevate concerns appropriately.
• Process registrations, ticket sales, rentals, and waiver administration.
• Assist with check-in procedures, waivers, and access control.
• Maintain cash handling accuracy and reconciliation standards.
• Promote programs, seasonal offerings, and membership opportunities.
• Support revenue driving initiatives through effective cross-selling and guest education.
• Effectively facilitate the set-up, delivery, and return of rental equipment, including skis, snowboards, and mountain bikes.
• Thoroughly inspect rental equipment before and after each use, ensuring it is in proper working condition, removing it from our accessible inventory if not, before escalating the concerns through defined channels.
• Maintain a tidy, hazard‑free workspace and manage guest flow to reduce congestion and wait times.

Skills

Customer-facing experience

Communication

Problem-solving

Education

High school diploma

ProServe certification

Tools

POS systems

Job description

Description

WinSport is seeking an energetic and passionate individual for the position of Team Member, Guest Experience. If you have a genuine interest in working with the public, providing exceptional experiences, and supporting others,

This front-line position requires attention to detail, problem-solving abilities, and a strong focus on safety and collaboration. Join us in creating positive and memorable experiences for our community while enjoying the perks of being a valued member of the WinSport team!

As a Guest Experience Team Member, you strive to approach your work to align with our 6 values which are at the core ofwho we are and what we do at WinSport.

• Safety
• Integrity
• Belonging
• Inspiration
• Sustainability

What you will be doing:

Guest Services Administration

• Serve as the primary point of contact for guests at venues including Sales desks, rentals, call centre, mini golf, and tube park.
• Maintain a robust knowledge of programs, products, and events offered during all seasons, ensuring you’re well-equipped to communicate with guests effectively.
• Provide accurate information on programs, memberships, lessons, events, directions, and general park information.
• Proactively anticipate guest needs and resolve inquiries with professionalism and empathy.
• Ensure uninterrupted services during breaks and busy periods by proactively coordinating with fellow Team Members to maintain coverage, assist with guest flow management, and step into key roles as needed to help with service delays.
• Maintain a well-organized and clean workspace, preventing/identifying hazards through appropriate channels, allowing for a smooth workflow for guests and Team Members.
• Create a welcoming environment through actively engaging with guests, educating them on equipment usage, safety protocols, and best practices before providing them with equipment.
• Communicate professionally in ways that empower guests and Team Members.
• Manage guest feedback and elevate concerns appropriately.

Admissions and Transactions

• Conduct a diverse range of sales transactions in person or over the phone. Such duties may include the responsibility of handling cash, processing payments through our POS system, and administering waivers.
• Process registrations, ticket sales, rentals, and waiver administration.
• Assist with check-in procedures, waivers, and access control.
• Maintain cash handling accuracy and reconciliation standards.
• Promote programs, seasonal offerings, and membership opportunities.
• Support revenue driving initiatives through effective cross-selling and guest education.
• Effectively facilitate the set-up, delivery, and return of rental equipment, including skis, snowboards, and mountain bikes.
• Thoroughly inspect rental equipment before and after each use, ensuring it is in proper working condition, removing it from our accessible inventory if not, before escalating the concerns through defined channels.
• Maintain a tidy, hazard‑free workspace and manage guest flow to reduce congestion and wait times.

What you bring:

• High school diploma or equivalent.
• Current criminal record check.
• Customer‑facing experience in hospitality, recreation, retail, events, or call centre is an asset.
• Comfortable handling cash and using POS systems.
• Current criminal record check.
• Valid ProServe certification.

You will be:

• Primarily office-based, working in a professional, fast-paced environment.
• Frequent use of computer systems, phones, and other standard office equipment.
• Ability to work indoors and outdoors in variable weather conditions, including cold temperatures, snow, and wind.
• Work Hours:
• Standard hours are not guaranteed and vary each season throughout the year including weekdays, weekends, evenings, holidays, and irregular shifts.
• Flexibility is essential.
• Physical Demands:
  • Prolonged sitting, walking, and standing
• Takes responsibility for their part of shared work.
• Communicates clearly with teammates and partners to support team and guest outcomes.
• Steps in to support others when needed.
• Safety
• Follows safe work practices consistently.
• Notices hazards and speaks up early.
• Adjusts behaviour when conditions change.
• Integrity
• Does what they say they will do, follows shared standards, and owns their responsibilities.
• Is honest about mistakes and works to fix them.
• Asks for help when needed to meet commitments.
• Sustainability
• Focuses on priority work and avoids unnecessary rework.
• Uses time, equipment, and resources responsibly.
• Adjusts approach when plans or conditions change.
• Inspiration
• Brings positive energy, enthusiasm, and joy to every guest interaction.
• Helps guests feel welcomed, valued, and appreciated.
• Listen to guest feedback and responds with care and action.
• Belonging
• Treats guests and teammates with respect and care.
• Practices active listening in daily interactions.
• Includes others and avoids behaviours that exclude or dismiss.

What to expect after applying:

• This role is a temporary position for the 2026/27 Winter season, starting November 2026 and concluding March 2027 (weather dependent).
• While we welcome all applications, please note that only shortlisted applicants will be contacted for interviews.
• Interviews will begin starting September 28th, 2026.
• Must be available for in person training November 7th & 8th, 2026.

What We Can Offer You:

If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:

• Free WinSport Season pass
• Free parking
• Reciprocals at other resorts
• Food, beverage, retail and program discounts
• Access to our world-class gym facility

We provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.