Assistant Manager - Diamonds and Jewellery

JRoss Recruiters; Toronto; On-site; CAD 68,000 - 83,000; Full time

Job summary

JRoss Recruiters presents an opportunity with a rapidly growing global diamond and jewellery retailer opening a Showroom in Toronto. The Assistant Manager will lead sales and client experience, coach staff, and help establish operational standards for a landmark launch.

We are seeking a polished, commercially minded leader with diamonds/jewellery experience, strong people skills, and the confidence to thrive in a high-volume environment.

Qualifications

• Experience in diamonds and fine jewellery required.
• Leadership or supervisory experience in showroom/retail.
• Strong clienteling and relationship-building skills.
• Polished, professional, confident in client-facing roles.
• Ability to lead in a high-volume, fast-paced environment.

Responsibilities

• Maintain an active presence on the sales floor and support the team in delivering an exceptional sales and consulting experience.
• Develop and maintain lasting customer relationships through a personalized approach and consistent follow-up.
• Support sales growth by maximizing walk-in traffic, appointments, and customer loyalty.
• Ensure a consistent and professional customer experience that reflects the company's reputation for quality and value.
• Lead showroom operations alongside the Manager, including scheduling, inventory and presentation standards.

Skills

People leadership

Sales leadership

Clienteling

Customer service

High-volume environment

Tools

POS systems

CRM

Inventory software

Job description

A rapidly growing global diamond and jewellery retailer is opening a new Showroom in Toronto. With a strong reputation for quality and transparency, they are looking for a hands-on Assistant Manager to support this launch and help build a strong foundation for future growth. This is an opportunity to step into a leadership role where operational strength, people leadership, and client engagement matter just as much as product knowledge. The Assistant Manager will support all aspects of the showroom operation—from sales performance and client experience to team leadership and day-to-day execution. This role requires someone who is commercially minded, confident, and strong with people. They are seeking a polished, customer-focused leader with diamond and jewellery experience who can build trust quickly, support a high-volume sales environment, and create a professional, welcoming experience for every client.

Salary $75K+ bonus and incentives

Description

Sales and customer experience

• Maintain an active presence on the sales floor and support the team in delivering an exceptional sales and consulting experience.
• Develop and maintain lasting customer relationships through a personalized approach and consistent follow-up.
• Support sales growth by maximizing walk-in traffic, appointments, and customer loyalty.
• Ensure a consistent and professional customer experience that reflects the company's reputation for quality and value.

Leadership and team management

• Support the Showroom Manager in recruiting, training, and developing a high-performing and committed team.
• Help establish clear expectations regarding customer service, sales practices, and accountability.
• Coach and support team members in developing their product knowledge, sales closing techniques, and customer relationship skills.
• Foster a positive, collaborative, and results-oriented work culture.

Operations Management

• Assist in overseeing daily showroom activities, including scheduling, inventory management, and product presentation standards.
• Ensure the accurate, organized, and secure management of high-value diamonds and jewellery.
• Help implement processes that promote operational efficiency and a high-quality customer experience.
• Collaborate with the Showroom Manager and senior management on reporting, performance indicators, and continuous operational improvement.

Opening and development

• Play an active role in the opening of Canada's first showroom by helping establish operational standards and best practices.
• Act as an ambassador for the company in the local market and contribute to building its reputation.
• Support growth initiatives and contribute to the brand's future expansion in Canada.

Requirements

• Experience in diamonds and fine jewellery is required.
• Previous leadership or supervisory experience in a showroom, retail, or sales-driven environment.
• Strong clienteling skills with the ability to build lasting customer relationships.
• Polished, professional, and confident in client-facing situations.
• Comfortable operating in a high-volume, fast-paced environment.
• Strong organizational skills and attention to detail.
• Hands-on leadership style with the ability to lead by example on the sales floor.
• Strong communication skills and a results-driven mindset.

Corporate Culture

• Lead the launch of a brand’s first Canadian location
• Be part of a growing, entrepreneurial business with expansion plans
• High-impact role with visibility and ownership from day one
• Competitive compensation with performance-driven upside

If you are a people-focused leader with a strong background in diamonds and jewellery, and you’re excited by the opportunity to build something from the ground up—this is a role worth exploring.