Assistant Manager - Diamonds and Jewelry

JRoss Recruiters; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

JRoss Recruiters is seeking a people-focused showroom leader to open Canada’s first Canadian showroom and build a high-performing team in Toronto. You will drive clienteling, daily operations, and outstanding customer experience in a fast-paced luxury retail setting.

You will lead by example on the showroom floor, establish standards, and contribute to brand expansion across Canada with a strategic, relationship-driven approach.

Qualifications

• Experience leading showroom/retail teams.
• Strong clienteling and relationship-building.
• Excellent communication and presentation skills.
• Knowledge of diamonds and fine jewellery preferred.
• Hands-on leadership with example-setting on the sales floor.

Responsibilities

• Maintain an active presence on the sales floor and support the team in delivering an exceptional sales and consulting experience.
• Develop and maintain lasting customer relationships through a personalized approach and consistent follow-up.
• Support sales growth by maximizing walk-in traffic, appointments, and customer loyalty.
• Ensure a consistent and professional customer experience that reflects the company's reputation for quality and value.
• Support the Showroom Manager in recruiting, training, and developing a high-performing and committed team.
• Help establish clear expectations regarding customer service, sales practices, and accountability.
• Coach and support team members in developing product knowledge, sales closing techniques, and customer relationship skills.
• Foster a positive, collaborative, and results-oriented work culture.
• Oversee daily showroom activities, including scheduling, inventory management, and product presentation standards.
• Ensure accurate, organized, and secure management of high-value diamonds and jewellery.
• Help implement processes that promote operational efficiency and a high-quality customer experience.
• Collaborate with management on reporting, performance indicators, and continuous improvement.
• Play an active role in opening Canada’s first showroom, establishing standards and best practices.
• Act as an ambassador for the company in the local market and contribute to building its reputation.
• Support growth initiatives and contribute to brand expansion in Canada.

Skills

Leadership

Clienteling

Communication

Jewellery knowledge

Operations management

Job description

• Maintain an active presence on the sales floor and support the team in delivering an exceptional sales and consulting experience.
• Develop and maintain lasting customer relationships through a personalized approach and consistent follow-up.
• Support sales growth by maximizing walk-in traffic, appointments, and customer loyalty.
• Ensure a consistent and professional customer experience that reflects the company's reputation for quality and value.

Leadership and team management

• Support the Showroom Manager in recruiting, training, and developing a high-performing and committed team.
• Help establish clear expectations regarding customer service, sales practices, and accountability.
• Coach and support team members in developing their product knowledge, sales closing techniques, and customer relationship skills.
• Foster a positive, collaborative, and results-oriented work culture.

Operations Management

• Assist in overseeing daily showroom activities, including scheduling, inventory management, and product presentation standards.
• Ensure the accurate, organized, and secure management of high-value diamonds and jewellery.
• Help implement processes that promote operational efficiency and a high-quality customer experience.
• Collaborate with the Showroom Manager and senior management on reporting, performance indicators, and continuous operational improvement.

Opening and development

• Play an active role in the opening of Canada's first showroom by helping establish operational standards and best practices.
• Act as an ambassador for the company in the local market and contribute to building its reputation.
• Support growth initiatives and contribute to the brand's future expansion in Canada.

Requirements

• Experience in diamonds and fine jewellery is required.
• Previous leadership or supervisory experience in a showroom, retail, or sales-driven environment.
• Strong clienteling skills with the ability to build lasting customer relationships.
• Polished, professional, and confident in client-facing situations.
• Comfortable operating in a high-volume, fast-paced environment.
• Strong organizational skills and attention to detail.
• Hands-on leadership style with the ability to lead by example on the sales floor.
• Strong communication skills and a results-driven mindset.

Corporate Culture

• Lead the launch of a brand’s first Canadian location
• Be part of a growing, entrepreneurial business with expansion plans
• High-impact role with visibility and ownership from day one
• Competitive compensation with performance-driven upside

If you are a people-focused leader with a strong background in diamonds and jewellery, and you’re excited by the opportunity to build something from the ground up—this is a role worth exploring.