Assistant Manager

Foot Locker, Inc.; Prince Albert; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Team Leader to enhance the customer experience and manage store operations. This role involves coaching staff, driving sales, and maintaining high customer satisfaction in a dynamic retail environment. Ideal candidates will have strong leadership skills and a passion for customer engagement.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical, and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Confident in engaging customers for an elevated experience.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating the team to drive sales and customer service.
• Ensuring high levels of customer satisfaction.
• Maintaining awareness of product knowledge and trends.

Skills

Leadership

Customer Engagement

Sales Motivation

Problem Analysis

Decision Making

Financial Analysis

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

1. Coaching and motivating your team to drive sales that deliver exceptional customer service.
2. Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
3. Delivering sales, customer experience, merchandising, visual, and operational expectations.
4. Acting as a partner between customers, sales associates, and store leadership.
5. Learning and sharing expertise of products and trends to meet customer needs.
6. Maintaining awareness of all product knowledge, current or upcoming products, and trends.
7. Contributing to a positive and inclusive work environment.

Qualifications

1. Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
2. Confident and comfortable engaging customers to deliver an elevated experience.
3. Motivated to achieve great results through enthusiasm for interacting with customers and athletic products.
4. Resourceful and versatile in responding to changing demands and opportunities in a rapidly evolving omni-channel retail environment.
5. Initiates completion of tasks or activities without necessary supervision.
6. Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
7. High level of ethics, values, integrity, and trust.
8. Flexible availability, including nights, weekends, and holidays.

Benefits

• Rate of Pay: $20.50 / hour
• 30-50% Employee Discount
• Paid Time Off
• Life, Medical, and Dental Coverage
• Defined Contribution Plan
• Stock Purchase Plan
• Development and Advancement Opportunities