Assistant Manager

Ontario Trillium Foundation; Charlottetown; On-site; CAD 42,000 - 56,000; Full time

Job summary

Ontario Trillium Foundation in Charlottetown, PEI, is seeking an Assistant Manager to lead daily restaurant operations, drive guest satisfaction, and support the management team.

You will coach staff, oversee reservations, ensure health standards, manage cash handling, and help optimize profitability while maintaining a welcoming environment for all guests.

This role suits energetic leaders who thrive in fast-paced settings and want to grow their hospitality leadership skills.

Qualifications

• Experience in hospitality or customer service roles with a focus on guest satisfaction.
• Ability to handle unhappy customers professionally.
• Strong leadership and team-motivation capabilities.
• Excellent communication with guests and staff.
• Experience with cash handling and basic financials is preferred.
• Knowledge of hospitality operations and service protocols is a plus.

Responsibilities

• Support the General Manager in overseeing daily restaurant or venue operations, ensuring all processes run seamlessly.
• Lead and motivate team members to deliver outstanding guest services with enthusiasm and professionalism.
• Assist with training staff on hospitality best practices, customer service excellence, and guest engagement techniques.
• Complete online training as required.
• Handle guest inquiries, resolve concerns promptly, and ensure every visitor leaves satisfied.
• Help improve profit performance on a shift-by-shift basis.
• Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within assigned labour targets.
• Manage cash handling procedures accurately during shifts, including opening and closing registers.
• Coordinate reservations, seating arrangements, and special event setups to optimize guest flow and experience.
• Monitor cleanliness, safety standards, and compliance with health regulations to uphold our high-quality environment.
• Maintain standards of restaurant opening and closing procedures and the uniform policy.
• Comply with provincial legislations regarding employment standards, human rights, Health and safety, WHIMIS, etc.
• Ensure compliance with responsible alcohol service.

Skills

Leadership

Customer service

Communication

Cash handling

Multitasking

Training staff

Problem solving

Flexibility

Job description

Overview

We are seeking a dynamic and motivated Assistant Manager to join our vibrant hospitality team! This exciting role offers the opportunity to lead daily operations, deliver exceptional guest experiences, and support the management team in creating a welcoming and efficient environment. As an Assistant Manager, you will play a vital role in ensuring smooth service delivery, fostering a positive atmosphere, and maintaining high standards of customer satisfaction. If you thrive in fast-paced settings and have a passion for hospitality, this position is perfect for you to grow your leadership skills and make a meaningful impact.

Duties

• Support the General Manager in overseeing daily restaurant or venue operations, ensuring all processes run seamlessly

• Lead and motivate team members to deliver outstanding guest services with enthusiasm and professionalism

• Assist with training staff on hospitality best practices, customer service excellence, and guest engagement techniques

• Complete online training as required

• Handle guest inquiries, resolve concerns promptly, and ensure every visitor leaves satisfied and eager to return

• Help improve profit performance on a shift-by-shift basis

• Ensure the restaurant achieve maximum levels of efficiency and profitability by operating within assigned labour targets

• Manage cash handling procedures accurately during shifts, including opening and closing registers

• Coordinate reservations, seating arrangements, and special event setups to optimize guest flow and experience

• Monitor cleanliness, safety standards, and compliance with health regulations to uphold our high-quality environment

• Maintain standards of restaurants opening and closing procedures and the uniform policy

• Comply with provincial legislations regarding employment standards, human rights, Health and safety, WHIMIS, etc.

• Ensure compliance with responsible alcohol service

Qualifications

• Proven experience in hospitality or customer service roles with a focus on guest satisfaction, and ability to deal with unhappy customers from time to time

• Strong leadership skills with the ability to motivate and guide team members effectively

• Excellent communication skills to interact confidently with guests and staff alike

• Ability to handle cash transactions accurately and responsibly

• Knowledge of hospitality operations, including reservation systems and service protocols is preferred

• Positive attitude with a proactive approach to problem-solving and multitasking

• Flexibility to work evenings, weekends, or holidays as needed

• Physical requirements to standing for long periods of time, ability lift boxes and other restaurant equipment

Join us as an Assistant Manager and be part of a passionate team dedicated to creating memorable experiences for every guest. We value energetic leaders who are eager to grow professionally while delivering top-tier service in a lively environment.