Assistant Guest Service Manager

Germain Hotels group; Brossard; Hybrid; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Special travel rates

Autonomy at work

On-site gym access

Job summary

Germain Hotels is seeking an Assistant Guest Service Manager in Canada to coordinate front of house operations and uphold guest satisfaction. The role focuses on leading by example, collaborating with departments, and maintaining service excellence across front desk, reservations, night audit, and concierge.

The ideal candidate has 1–3 years of management experience, a Diploma in Hotel Management or equivalent, and strong organizational and guest-relations skills.

Qualifications

• Diploma in Hotel Management or equivalent experience.
• 1 to 3 years' management experience.
• Ability to empathize with guests and address concerns effectively.
• Quick and effective management of requests and problems.
• Tolerance for unhappy or stressed guests.
• Knowledge of Office Suite and OPERA PMS is an asset.

Responsibilities

• Lead front of house collaboration to ensure service excellence across front desk, reservations, night audit, and concierge.
• Train and motivate the team while maintaining a safe and healthy work environment.
• Continuously measure guest satisfaction and adapt services accordingly.
• Optimize room rental revenues using existing strategies.
• Ensure safety through emergency and crisis management procedures.
• Provide support to hotel departments as needed.
• Work evenings and weekends as required.

Skills

People management

Customer service

Organizational skills

Education

Hotel Management diploma

Tools

Office Suite

OPERA PMS

Job description

Description

You are the craftsman of guest satisfaction.

We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.

The hotel is conveniently located just a 5-minute walk from the REM station, and free on-site parking is also available.

WHAT YOU'LL DO

• Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
• Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
• Continuously measure guest satisfaction and adjust services accordingly.
• Optimize room rental revenues by applying existing strategies.
• Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.
• May be required to provide support to various hotel departments based on operational needs.
• Must be available to work evening shifts and weekends.

WHAT YOU WILL BRING

• Diploma in Hotel Management or equivalent experience
• 1 to 3 years' management experience
• Ability to put oneself in the guest's shoes and understand their concerns
• Quick and effective management of requests and problems
• Tolerance for unhappy or stressed guests
• Knowledge of the Office Suite and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.