Housekeeping Supervisor

Gitxaala Enterprises Corporation; Prince Rupert; On-site; CAD 37,000 - 50,000; Full time

Job summary

Crest Hotel in Prince Rupert, BC, is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure rooms and public areas meet our cleanliness and presentation standards.

You will coordinate with the Housekeeping Manager, train Room Attendants, and communicate room status with Front Desk. The role requires at least 3 years in housekeeping, supervisory experience, and reliable attendance, including weekends and holidays. Familiarity with WHMIS and basic computer skills are expected.

Qualifications

• Hotel housekeeping experience with supervision preferred.
• Ability to assign tasks and coach staff.
• Strong attention to detail in rooms and public areas.
• Clear communication with teams and guests.
• Basic computer skills; Oracle Opera training provided.
• Legally eligible to work in Canada.
• Able to work days, evenings, weekends, holidays.
• Minimum experience: 3 years.

Responsibilities

• Coordinate daily housekeeping operations across guest rooms, public areas, and back-of-house spaces.
• Assign room boards and work areas to Room Attendants, track progress, and adjust assignments when priorities change.
• Train, coach, and guide Room Attendants on cleaning procedures, room preparation, productivity, and quality standards.
• Inspect guest rooms and completed work for cleanliness, presentation, and readiness before rooms are released.
• Identify cleaning or presentation issues and follow up with staff to ensure corrections are completed.
• Update and confirm room status with the Front Desk using the hotel’s property management system.
• Monitor public areas, including lobbies, corridors, and elevators, and arrange follow-up cleaning when required.
• Track housekeeping supplies, linens, and guest amenities; monitor stock levels and coordinate orders with the Housekeeping Manager.
• Ensure cleaning chemicals are labelled, handled, and stored according to WHMIS requirements and hotel procedures.
• Record, secure, and manage lost property according to hotel lost and found procedures.
• Respond to guest requests and housekeeping complaints, take appropriate action, and communicate unresolved concerns to the Housekeeping Manager.
• Assist with staff scheduling, shift coverage, and daily team updates.
• Report maintenance issues, damaged items, and safety hazards to the appropriate department.
• Maintain accurate housekeeping records and follow hotel safety, security, and operating procedures.

Skills

Supervisory experience

Attention to detail

Communication skills

Team leadership

Shift coordination

Attendance reliability

Physical stamina

Education

No formal education required

Tools

Oracle Opera training

Job description

Description

The Crest Hotel in Prince Rupert, BC, is hiring a Housekeeping Supervisor to help lead our housekeeping team and keep the hotel clean, comfortable, and ready for guests.As a Housekeeping Supervisor, you’ll work closely with the Housekeeping Manager, Room Attendants, and Front Desk team to coordinate daily work. You’ll assign rooms, track progress, inspect completed rooms, and help staff meet the hotel’s cleanliness and presentation standards.You’ll also train and coach Room Attendants, answer questions, and help resolve problems during the shift. When priorities change, you’ll help adjust room assignments and coordinate shift coverage. Clear communication is important, especially when updating the Front Desk about room status and readiness.Part of your role will be managing housekeeping supplies and linen levels, checking that cleaning products are stored safely, and following the hotel’s lost and found procedures. You’ll also check public areas, including lobbies and hallways, and follow up on guest concerns related to housekeeping.This is a full-time position offering approximately 40 hours per week at $24.00 per hour. Shifts may include days, evenings, weekends, and holidays.If you enjoy helping a team do good work and take pride in creating a clean, welcoming hotel, we’d like to hear from you.

Responsibilities

• Coordinate daily housekeeping operations across guest rooms, public areas, and back-of-house spaces.
• Assign room boards and work areas to Room Attendants, track progress, and adjust assignments when priorities change.
• Train, coach, and guide Room Attendants on cleaning procedures, room preparation, productivity, and quality standards.
• Inspect guest rooms and completed work for cleanliness, presentation, and readiness before rooms are released.
• Identify cleaning or presentation issues and follow up with staff to ensure corrections are completed.
• Update and confirm room status with the Front Desk using the hotel’s property management system.
• Monitor public areas, including lobbies, corridors, and elevators, and arrange follow-up cleaning when required.
• Track housekeeping supplies, linens, and guest amenities; monitor stock levels and coordinate orders with the Housekeeping Manager.
• Ensure cleaning chemicals are labelled, handled, and stored according to WHMIS requirements and hotel procedures.
• Record, secure, and manage lost property according to hotel lost and found procedures.
• Respond to guest requests and housekeeping complaints, take appropriate action, and communicate unresolved concerns to the Housekeeping Manager.
• Assist with staff scheduling, shift coverage, and daily team updates.
• Report maintenance issues, damaged items, and safety hazards to the appropriate department.
• Maintain accurate housekeeping records and follow hotel safety, security, and operating procedures.

Qualifications

• Previous housekeeping experience in a hotel or similar accommodation setting.
• Previous supervisory or team-lead experience is an asset.
• Ability to assign tasks, explain procedures, coach staff, and follow up on work quality.
• Strong attention to detail when inspecting rooms and public areas.
• Ability to organize daily assignments, monitor progress, and adjust priorities during a shift.
• Clear communication skills when working with Room Attendants, the Housekeeping Manager, Front Desk staff, and guests.
• Basic computer skills and the ability to learn the hotel’s property management system. Oracle Opera training will be provided.
• Knowledge of WHMIS and safe handling and storage of cleaning chemicals, or the ability to learn and follow these procedures.
• Ability to maintain accurate room status, supply records, and lost and found documentation.
• Ability to handle guest concerns professionally and refer issues to management when required.
• Reliable attendance and availability to work days, evenings, weekends, and holidays.
• Legally entitled to work in Canada.Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to bend, kneel, reach, and move throughout guest rooms and hotel areas.
  • Ability to lift and carry up to 30 lbs, including linens, housekeeping supplies, and cleaning equipment.
  • Ability to push and pull housekeeping carts.
  • Ability to move between guest rooms, storage areas, public spaces, and back-of-house work areas throughout the shift.

Education

• No formal education is required for this position.
• Hotel housekeeping, hospitality, or supervisory training is an asset.
• On-the-job training will be provided for hotel-specific procedures and systems.

Additional information

This is a full-time position offering approximately 40 hours per week at $24.00 per hour. The schedule may include days, evenings, weekends, and holidays.

Working hours: 40–0 hours per week.

Minimum experience: 3 years.