Restaurant Floor Manager

H; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel in Calgary is seeking a Restaurant Floor Manager to provide exceptional dining experiences. You will manage staff, oversee daily operations, and ensure adherence to high service standards. Ideal candidates possess proven managerial experience in hospitality, strong leadership skills, and proficiency in restaurant management software such as Open Table and Micros. This key position helps drive the restaurant's vision while fostering a collaborative team environment.

Qualifications

• Proven experience in a managerial role within a dining or hospitality setting.
• Effective communication and problem-solving abilities.
• Strong leadership skills with a passion for exceptional service.
• Proficiency with restaurant management software and systems.

Responsibilities

• Ensure budget adherence, manage labor costs, and oversee inventory levels.
• Implement and maintain restaurant software systems.
• Hire, train, and evaluate restaurant staff.
• Coordinate with other departments to increase patronage and maintain venue cleanliness.

Skills

Leadership skills

Customer service excellence

Restaurant management software proficiency

Problem-solving abilities

Restaurant software proficiency

Education

Valid ProServe Certificate

Tools

Open Table

Symphony

Micros

Job description

Hotel Arts is dedicated to providing unparalleled dining experiences in Calgary. Our dining outlets are designed to offer artful service, a value-added wine program, and creative culinary offerings. Join us in establishing our restaurants as the premier hotel-based dining destinations in the city.

We are seeking a dynamic and passionate Restaurant Floor Manager to lead our dining outlets. This role is key to delivering exceptional guest experiences through effective leadership, innovative service, and efficient operations.

Key Responsibilities

• Ensure budget adherence, resolve audit challenges, manage labor costs, and oversee inventory levels
• Implement and maintain restaurant software systems, including Symphony and Open Table
• Hire, train, and evaluate restaurant staff. Develop training programs and coordinate onboarding
• Oversee staff performance, ensure adherence to policies and standards, and manage daily operations
• Manage staffing levels, respond to inquiries, and handle scheduling and closing responsibilities
• Liaise with other departments, develop strategies to increase patronage, and ensure venue functionality and cleanliness

Performance Expectations

• Proficiency in Open Table and Micros and strong knowledge of food and beverage service
• Maintain high service standards and a consistent, personality-driven service style
• Build positive relationships with guests, staff, and senior management
• Foster a collaborative environment and team approach
• Address issues effectively and make timely decisions
• Communicate clearly and respond to questions with understanding
• Inspire and motivate staff, promote a positive work environment, and drive the restaurant’s vision

Qualifications

• Proven experience in a managerial role within a dining or hospitality setting
• Strong leadership skills with a passion for exceptional service
• Proficiency in restaurant management software and systems, computer skills
• Excellent communication and problem-solving abilities
• Valid ProServe Certificate required

To learn more about Hotel Arts, visit our website at www.hotelarts.ca.

Hotel Arts Group is an Equal Opportunity Employer. Join us and be part of our commitment to excellence in hospitality!